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NEW QUESTION # 19
An oil organisation has a natural gas treatment plant on land crossed by several small rivers. On one particular day, after heavy rainfall for 48 hours, some of those rivers burst their banks and flooded the water treatment facilities of the plant. The oil-contaminated water reached some scarcely populated areas nearby.
Soon after, an internal audit was carried out to particularly analyse this event that was considered a nonconformity. There were no records of such heavy rainfall in the past 200 years.
Which three of the following actions are 'corrections'?
Answer: A,B,D
NEW QUESTION # 20
The following statements are related to audit methods. Review each one and select the two that are true.
Answer: A,D
Explanation:
In accordance with ISO 19011 (Guidelines for auditing management systems) and ISO/IEC 17021-1 requirements, audit methods must be applied systematically to guarantee evidence reliability and objective findings.
Option C is true because auditors performing remote or virtual audits must possess specialized competence in Information and Communication Technology (ICT). This includes technical proficiency with virtual platforms, effective remote meeting facilitation, and managing digital data security risks. Option E is true because ISO 19011 Clause 6.4.7 and Annex A mandate that the sampling strategy-whether judgmental or statistical-must be formally documented in the audit report to ensure audit traceability, transparency, and repeatability.
Conversely, Option A is false because remote auditing encompasses non-interactive methods like reviewing automated system logs, monitoring live video feeds, or analyzing stored documents. Option B is false because testimonial evidence gathered from top management must be corroborated through independent objective evidence, such as operational records or performance metrics. Option D is false because client confidentiality agreements and data protection protocols prohibit auditors from removing proprietary documentation off-site unless explicitly authorized by the auditee.
References: ISO 19011:2018 Clause 6.4.4 (Collecting and verifying information), Clause 6.4.7 (Preparing the audit report), Annex A.16 (Remote auditing), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Audit Methods and Evidence Collection).
NEW QUESTION # 21
Wash-it-up is an organisation that provides window cleaning services for the industrial sector. It has been certified to ISO 14001 for some time and has appointed a new EMS Manager. The audit plan during a surveillance audit includes the improvement actions and the auditor asks to see the most recent management review meeting minutes.
Which two statements would represent an input to the management review process?
Answer: B,D
Explanation:
The correct answers are B and D .
This question relates to ISO 14001:2015 Clause 9.3 - Management review . Management review inputs include changes in internal and external issues relevant to the EMS and information on environmental performance, including the extent to which environmental objectives have been achieved.
B). Changes in EMS leadership - Correct
A new EMS Manager is a change in the organisation's internal situation that may affect the EMS. Leadership, responsibilities, competence, communication, and EMS coordination can all be affected, so this is a valid management review input.
D). Report of performance of EMS objectives in the last year - Correct
ISO 14001 requires management review to consider the extent to which environmental objectives have been achieved. A report on EMS objective performance is therefore a direct input to management review.
The other options are not the best answers:
A). Allocation of a bigger budget for the EMS department - Incorrect
This is more likely to be a management review output , because management review outputs include decisions and actions related to resources.
C). Decision to purchase new spillage kits for operators - Incorrect
This is also more likely to be an output or action from review, not an input.
E). Improvement in the organisation's profitability - Incorrect
Profitability alone is not a specific ISO 14001 management review input unless it is directly linked to EMS resources or environmental performance.
F). Minutes of previous management reviews - Incorrect as written
ISO 14001 requires consideration of the status of actions from previous management reviews , not simply the previous minutes themselves. The records may help provide evidence, but the actual required input is the status of previous actions.
Therefore, the two best inputs are B. Changes in EMS leadership and D. Report of performance of EMS objectives in the last year .
NEW QUESTION # 22
When calculating an ISO 14001 third-party initial audit duration, which two of the following statements are true?
Answer: B,E
Explanation:
In accordance with IAF MD 5 (Determination of Audit Time of Quality, Environmental, and OH & S Management Systems) and ISO/IEC 17021-1 requirements, certification bodies must determine audit duration based on specific, standardized parameters.
Option A is true because process complexity-derived from the scale and severity of potential environmental impacts and aspects-is a primary factor in calculating base auditor days. Option F is true because the number of physical or virtual sites, multi-site sampling eligibility, and geographic distribution directly determine total audit time calculation.
Option B is false because travel time (commuting to/from the audit location) is explicitly excluded from effective audit time duration calculation. Option C is false because time allocated for technical experts acting in an advisory role (without auditing capability) cannot be counted toward meeting the minimum required auditor time. Option D is false because the overall effective workforce size, rather than the specific size of the environmental team, is used to determine initial audit duration. Option E is false because for an initial certification audit, there are no " previous audit results " within the certification cycle to factor in.
References: IAF MD 5:2019 (Determination of Audit Time), ISO/IEC 17021-1:2015 Clause 9.1.4 (Audit time determination), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Audit Programme Planning and Duration Calculation).
NEW QUESTION # 23
You have been nominated audit team leader for the second recertification to ISO 14001 of ABC, a public transport organisation in a big city. The audit is planned to take place in two months ' time. The audit program manager asks you to review the answer provided by ABC to a nonconformity raised during the last surveillance audit carried out eight months ago. The nonconformity reads as follows: " ABC does not always communicate its relevant environmental requirements to external providers. Evidence: A two-month contract signed with a new external provider of the maintenance for ABC ' s buses did not contain any relevant environmental requirements. " Which two would you consider to be the best acceptable corrections from ABC?
Answer: C,F
Explanation:
In accordance with ISO 14001:2015 Clause 10.2 (Nonconformity and corrective action) and ISO 19011 Clause 6.6, a clear technical distinction exists between a correction (action taken to eliminate a detected nonconformity or mitigate its immediate effect) and a corrective action (action taken to eliminate the root cause and prevent recurrence).
In this scenario, the specific nonconformity is that relevant environmental requirements were not communicated in the bus maintenance contract, and the aspects of that provider were not systematically evaluated:
* Option A: Identifying the environmental aspects associated with the external provider ' s maintenance activities immediately corrects the technical gap regarding operational knowledge under Clause 6.1.2 and Clause 8.1.
* Option E: Directly revising the contract signed with the maintenance provider to incorporate specific environmental requirements corrects the immediate contractual omission specified in the audit finding.
Conversely, Option B (developing procurement procedures) and Option C (retraining personnel) represent corrective actions aimed at root causes to prevent future recurrence across procurement operations. Option D is unnecessary as policy commitments already encompass operational controls. Option F is an improper commercial action that does not fix the underlying documentation gap.
References: ISO 14001:2015 Clause 8.1 (Operational planning and control), Clause 10.2 (Nonconformity and corrective action), ISO 19011:2018 Clause 6.6, and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Distinguishing Corrections from Corrective Actions).
NEW QUESTION # 24
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