First-hand Microsoft MB-240 Certified Questions: Microsoft Dynamics 365 Field Service Functional Consultant

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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage work orders and customer assets25–30%- Manage customer assets, asset hierarchies, and service history
- Create and manage work orders, work order types, and statuses
- Manage work order products, services, and skills requirements
- Process work order lifecycle: creation, assignment, completion, and closure
Topic 2: Schedule and dispatch work orders15–20%- Configure scheduling parameters, booking statuses, and requirements
- Configure and use resource scheduling optimization (RSO)
- Manage bookings, resource availability, and conflicts
- Use schedule board, schedule assistant, and resource optimization
Topic 3: Implement Microsoft Power Platform5–10%- Extend functionality with customizations and solutions
- Integrate with Power Apps, Power Automate, and Power BI
- Configure and use connected field service and IoT features
Topic 4: Manage the Field Service mobile app5–10%- Manage mobile user access, security, and synchronization
- Customize mobile forms, views, and offline capabilities
- Install, configure, and deploy mobile app
Topic 5: Manage inventory and purchasing5–10%- Configure inventory settings, warehouses, and product catalog
- Process inventory transactions: receive, transfer, adjust, and consume
- Manage purchasing, purchase orders, and vendor returns
Topic 6: Configure field service applications20–25%- Configure service agreements, booking rules, and settings
- Configure resources, resource types, and resource roles
- Configure core settings and administration areas
- Configure incident types, service tasks, and products

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q57-Q62):

NEW QUESTION # 57
You need to update the Natural History Museum work order for the current job.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
NOTE; Each correct selection is worth one point.

Answer: D,E


NEW QUESTION # 58
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create each serialized component as a sub-asset to its parent asset.
Does this meet the goal?

Answer: A


NEW QUESTION # 59
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.
The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.
You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.
Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.

Answer: A,B


NEW QUESTION # 60
Your company uses Microsoft Dynamics 365 Field Service to schedule work orders.
One of the field service operations managers needs to understand when the different resource types should be scheduled.
You need to provide the manager with a matrix of when you should schedule the various resource types on a work order.
What are the resource types you should use for each scenario? To answer, drag the appropriate resource type to the appropriate scenario. Each resource type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 61
You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receivingthe products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

1 - Add Products.
2 - Obtain Approval.
3 - Create a Purchase Order Receipt.
4 - Add Purchase Order receipt products.
5 - Create Purchase Order Bill.


NEW QUESTION # 62
......

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