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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Configure Field Service (20-25%)	20-25%	- Configure Field Service organizations and structures - Configure work order types and incident types - Implement security roles and field service settings - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup - Set up and configure customer assets
Manage Asset and Connected Field Service (5-10%)	5-10%	- Configure IoT integrations and alerts - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation - Implement connected field service scenarios
Manage Field Service Mobile Application (10-15%)	10-15%	- Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings
Manage Work Orders (20-25%)	20-25%	- Create and manage work orders - Handle work order incidents and resolutions - Process work order inspections and recommendations - Manage work order products, services, and notes - Manage work order reporting and analytics - Configure work order lifecycle and statuses
Manage Inventory and Procurement (15-20%)	15-20%	- Configure product inventory and item associations - Configure warehouse and inventory settings - Handle inventory adjustments and transfers - Manage inventory levels and stock locations - Process purchase orders and returns
Scheduling and Dispatch (20-25%)	20-25%	- Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods - Configure map view and route optimization - Configure schedule board and board features - Handle scheduling conflicts and rescheduling

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q200-Q205):

NEW QUESTION # 200
You are implementing Dynamics 365 Field Service for Contoso Manufacturing.
You need to set preventive maintenance schedules for multiple sub-components that have a different maintenance routine than the top-level or parent asset. The goal is to increase asset useful life and provide increased customer satisfaction.
What should you do?

A. Create Asset Categories for each preventive maintenance schedule, and assign to the appropriate sub-component.
B. Create Asset Properties, and associate the appropriate new Asset Property schedule to each sub-component.
C. Create an Agreement for each Asset Sub-Component to ensure the proper preventive maintenance schedule is set
D. Associate an Agreement Booking Incident to the Asset Sub-Component requiring a different preventive maintenance schedule.

Answer: D

NEW QUESTION # 201
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

A. Purchase Orders
B. Services
C. Products
D. Work Orders
E. Agreements

Answer: B,C,E

Explanation:
Section: Configure field service applications

NEW QUESTION # 202
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:

NEW QUESTION # 203
You are a dispatcher for a cable installation company that provides installation services in multiple territories.
The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order iscreated, the dispatch team is manually assigning the work order to a territory in order to book the correctresources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that thedispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they willautomatically be mapped to the correct territory? To answer, move the appropriate actions from the list ofactions to the answer area and arrange them in the correct order.

Answer:

Explanation:

NEW QUESTION # 204
You need to advise LitWare administrators on configuring advanced options for inspection requirements.
Which option should you recommend?

A. Download as Report
B. Download as Word template
C. Export to PDF
D. Export to Excel

Answer: C

NEW QUESTION # 205
......

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