Quiz Operations-Management - WGU Operations Management (C215, VDC2)–Efficient Pass4sure Pass Guide
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| Section | Weight | Objectives |
|---|
| Process Design and Analysis | 20% | - Process Performance
- 1. Efficiency, productivity, cycle time
- 2. Bottleneck identification and management
- Process Types
- 1. Product vs service processes
- 2. Line, batch, continuous, project processes
|
| Supply Chain and Inventory Management | 20% | - Supply Chain Design
- 1. Supplier relationships and tiers
- 2. Logistics and distribution
- Inventory Control
- 1. EOQ, reorder point, safety stock
- 2. Just-in-Time (JIT) and lean systems
|
| Capacity Planning and Facility Layout | 15% | - Layout Design
- 1. Location decision factors
- 2. Product, process, fixed-position layouts
- Capacity Concepts
- 1. Capacity strategies and expansion
- 2. Design capacity, effective capacity, utilization
|
| Forecasting and Project Management | 20% | - Project Management
- 1. Project lifecycle and scope
- 2. CPM/PERT, critical path analysis
- Demand Forecasting
- 1. Qualitative and quantitative methods
- 2. Error measurement and accuracy
|
| Quality Management Methods | 25% | - Total Quality Management (TQM)
- 1. Principles and philosophies
- 2. Cost of quality
- Quality Tools and Techniques
- 1. Pareto charts, fishbone diagrams, flowcharts
- 2. Statistical process control and control charts
|
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WGU Operations Management (C215, VDC2) Sample Questions (Q26-Q31):
NEW QUESTION # 26
Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?
- A. A level aggregate plan
- B. A chase aggregate plan
- C. A modified sales and operations plan
- D. A hybrid aggregate plan
Answer: B
Explanation:
Comprehensive and Detailed Explanation (#270 words):
Achase aggregate planis preferable for environments withcustom, one-of-a-kind, special-purpose, or highly perishable outputsbecause production is designed to"chase" (match) demandrather than build inventory.
In a level plan, the firm maintains a constant production rate and uses inventory/backorders to absorb demand fluctuation. That works best when products can be stored economically and demand variability can be buffered. For one-of-a-kind and highly perishable items, inventory is either impossible (custom items) or risky and costly (perishability, obsolescence). Therefore, the operationally sound strategy is to adjust capacity to align output with demand.
This links directly to aggregate planning's purpose: validating whether the system has sufficient capacity to meet expected requests and defining the most appropriate combination of resources. The document also highlights that one aggregate planning mechanism is to"produce reactively (react to demand) - requires flexibility."That is the core logic of a chase strategy.
A chase plan typically uses capacity levers like hiring/layoffs, subcontracting, flexible staffing, and overtime-chosen based on the duration and magnitude of demand changes. It prioritizes responsiveness and minimal inventory, which is essential when holding finished goods is undesirable or infeasible.
NEW QUESTION # 27
What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers
- A. Overtime is not a long-term solution.
- B. Overtime results in a buildup of excess inventory.
- C. Overtime is typically a 50% wage premium.
- D. Overtime decreases the labor cost per unit.
Answer: A,C
Explanation:
Companies may hesitate to use overtime becauseit is not a long-term solutionandit carries a wage premium
, typically around50% higher than regular pay.
Overtime can quickly increase capacity, but prolonged use leads to:
* Employee fatigue
* Quality deterioration
* Increased absenteeism
* Higher error rates
Additionally, overtime raises labor costs substantially, increasing unit production cost and reducing profitability.
The incorrect options are misleading:
* Overtime does not necessarily build excess inventory
* Overtime increases, not decreases, labor cost per unit
Operations Management views overtime as atemporary capacity buffer, appropriate for short demand spikes but risky if used continuously.
NEW QUESTION # 28
Which project life cycle phase includes identifying the need for a project?
- A. Conception
- B. Planning
- C. Feasibility analysis
- D. Execution
Answer: A
Explanation:
Comprehensive and Detailed Explanation (#250 words):
Theconception phaseof the project life cycle includesidentifying the need for a project.
During conception, organizations:
* Recognize problems or opportunities
* Define high-level objectives
* Align projects with strategic goals
* Decide whether a project should be considered
This phase precedes detailed planning and feasibility analysis. It focuses onwhya project is needed rather than howit will be executed.
The other phases occur later:
* Planning defines scope, schedule, and resources
* Feasibility analysis evaluates viability
* Execution implements the project
Project Management integrates with Operations Management when projects involve capacity expansion, process redesign, or system implementation.
NEW QUESTION # 29
Which two types of operations include repetitive processes?
Choose 2 answers
- A. Continuous process
- B. Project process
- C. Batch process
- D. Line process
Answer: A,D
Explanation:
Line processesandcontinuous processesare the two operational process types characterized byhighly repetitive activities.
Aline processinvolves standardized products moving through a fixed sequence of steps. Each workstation performs the same task repeatedly, making it ideal for high-volume, low-variety production. Examples include automobile assembly lines and consumer electronics manufacturing.
Acontinuous processgoes a step further, operating24/7 with extremely high volume and minimal variation
. Production flows continuously rather than in discrete units. Industries such as oil refining, chemicals, and paper manufacturing use continuous processes.
The other options are not primarily repetitive:
* Project processesare unique, one-time efforts (e.g., construction projects)
* Batch processesinvolve moderate repetition but frequent changeovers between batches Operations Management classifies processes based onvolume and variety. Line and continuous processes sit at the high-volume, low-variety end of the spectrum, making repetition unavoidable and necessary for efficiency.
Repetitive processes enable:
* High labor productivity
* Low unit cost
* Process automation
* Consistent quality
However, they also require careful work system design to avoid worker fatigue and quality drift.
NEW QUESTION # 30
Which element is part of a financial plan?
- A. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
- B. Compensation planning
- C. Product pricing
- D. Budget projections
Answer: D
Explanation:
Budget projectionsare a core element of a financial plan.
A financial plan outlines how resources will be allocated to support organizational objectives. Budget projections include:
* Revenue forecasts
* Cost estimates
* Capital expenditure plans
* Cash flow projections
Operations Management relies on financial plans to ensure that capacity decisions, inventory levels, and workforce plans are economically feasible.
The other options belong to different planning domains:
* SWOT analysis is part of strategic planning
* Product pricing is part of marketing strategy
* Compensation planning is part of human resources
Budget projections provide the financial constraints and targets within which operations must function.
NEW QUESTION # 31
......
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