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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Service Request Management	25%	- SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing
Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security

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The Oracle Fusion Service 2026 Implementation Professional (1Z0-1064-26) practice questions (desktop and web-based) are customizable, meaning users can set the questions and time according to their needs to improve their discipline and feel the real-based exam scenario to pass the Oracle 1Z0-1064-26 Certification. Customizable mock tests comprehensively and accurately represent the actual Oracle Fusion Service 2026 Implementation Professional (1Z0-1064-26) certification exam scenario.

Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q77-Q82):

NEW QUESTION # 77
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Lock the Profile Option for editing.
B. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
C. Modify the Profile Value and save.
D. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
E. Select View > Detach.
F. Unlock and publish the new selected profile value.

Answer: C,D,F

NEW QUESTION # 78
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" privilege from all the roles for users who have this access.
B. Remove the users of the roles who have the "delete activities" access.
C. Remove the "delete activities" role from all the users who have this role.
D. Remove the "delete activities" button from all pages used by the users who have this access.

Answer: B

NEW QUESTION # 79
Which four statements are correct about hotkeys for Action Commands?

A. They can all be modified.
B. They have default values.
C. They allow a user to escalate a service request.
D. They allow a user to forward a service request.
E. They can be assigned to a custom action script.
F. They allow a user to copy a service request.

Answer: A,B,C,D

NEW QUESTION # 80
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows you to use the same product hierarchy as sales
B. requires less work and effort
C. allows the display of a product hierarchy specifically for service purposes
D. allows use of a simpler hierarchy

Answer: A,B

NEW QUESTION # 81
Which two options are true about reporting on milestones?

A. No standard reports on milestones are provided.
B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D. Administrator-defined milestone data is not included in Analytics.

Answer: B,D

NEW QUESTION # 82
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