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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Adapt engagement strategies quickly
  • 2. Optimize customer experiences
  • 3. Support business-driven changes
Topic 2: Engagement policies15%- Customer engagement rules
  • 1. Create an engagement strategy
  • 2. Define customer engagement policies
  • 3. Customer journeys
Topic 3: Actions and treatments12%- Manage customer actions
  • 1. Present a single offer on the web
  • 2. Define an action for outbound
  • 3. Define and manage customer actions
Topic 4: Channels10%- Multi-channel engagement
  • 1. Cross-channel engagement
  • 2. Outbound channel setup
  • 3. Web channel configuration
Topic 5: Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Optimize the next-best-action strategy
  • 2. Optimize the customer value in the contact center
  • 3. Customer engagement blueprint
  • 4. Essentials of always-on outbound
  • 5. Define the starting population
Topic 6: Contact policy and volume constraints13%- Contact governance
  • 1. Apply volume constraints
  • 2. Configure contact policies
  • 3. Control customer contact frequency
Topic 7: Decision strategies14%- Strategy design
  • 1. Test decision logic
  • 2. Use predictive analytics
  • 3. Build decision strategies
Topic 8: AI and arbitration12%- Decision optimization
  • 1. Use AI in decisioning
  • 2. Prioritize actions
  • 3. Apply arbitration logic

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q64-Q69):

NEW QUESTION # 64
U+ Bank uses the always-on outbound approach to send outbound messages on different channels such as email. SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and Instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?

Answer: A


NEW QUESTION # 65
In a decision strategy, you can use aggregation components to____________.

Answer: A

Explanation:
Aggregation components are used to perform calculations on a list of actions, such as sum, average, count, minimum, or maximum. For example, you can use an aggregation component to calculate the total value of all the actions in a group. Verified References: Pega Academy - Decisioning Consultant - Aggregating actions


NEW QUESTION # 66
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.

As a decisioning architect, how do you implement the business requirement?

Answer: A

Explanation:
To implement the business requirement, you need to add a decision table to a decision strategy and pass the credit score as the parameter. A decision table allows you to define rules based on one or more input parameters and return an output value. In this case, you can use the credit score as an input parameter and return the risk category/grade as an output value. You can then use this output value to filter out customers who are not in the low-risk segment (AAA). Verified Reference: Pega Academy - Decisioning Consultant - Using decision tables


NEW QUESTION # 67
U+ Bank, a retail bank, is currently presenting a cashback offer on its website.
Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer:
While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt- to-income ratio from 48 to 45.
As a business user, what are the two tasks that you define to update the cashback offer? (Choose Two)

Answer: B,E

Explanation:
To update the cashback offer, you need to edit the engagement policy and the action details. Editing the engagement policy allows you to add a new channel (SMS) and update the suitability condition (lowering the debt-to-income ratio). Editing the action details allows you to specify the treatment for each channel (web and SMS). Verified References: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 68
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint is applied, how many actions are delivered by the outbound run?

Answer: C

Explanation:
The outbound run delivers 75 emails and 25 SMSes for the Standard card offer because the volume constraint is set to limit the number of actions per channel per day. The email channel has a limit of 75 actions per day, so all 75 email offers are delivered. The SMS channel has a limit of 25 actions per day, so only 25 SMS offers are delivered. The remaining 50 SMS offers are not delivered because they exceed the volume constraint.


NEW QUESTION # 69
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