最新的ITIL-4-CDS學習資料和資格考試中的領先提供商和最近更新的新版ITIL-4-CDS題庫

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Create and develop services25%- Quality assurance and validation
  • 1. Service level management
    • 2. Testing and verification
      - Service design and development practices
      • 1. Requirements definition and specification
        • 2. Service components and architecture
          Topic 2: Support and improve services25%- Performance measurement and improvement
          • 1. Continual improvement practices
            • 2. Metrics and monitoring
              - Service support and incident management
              • 1. Incident and problem management
                • 2. Service desk and request fulfilment
                  Topic 3: Plan and build service value streams25%- Resource and capability management
                  • 1. Buy vs build and sourcing strategies
                    • 2. Planning and allocation
                      - Service value system and value streams
                      • 1. Core concepts and principles
                        • 2. Designing value streams and workflows
                          Topic 4: Deliver and transition services25%- Service transition and change management
                          • 1. Change enablement and release management
                            • 2. Deployment and implementation
                              - Service delivery and operational practices
                              • 1. Service integration and management
                                • 2. Service operation and control

                                  >> ITIL-4-CDS學習資料 <<

                                  覆蓋全面的Peoplecert ITIL-4-CDS學習資料是行業領先材料和經過驗證的ITIL-4-CDS：ITIL 4 Specialist: Create, Deliver and Support

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                                  最新的 Peoplecert Certification ITIL-4-CDS 免費考試真題 (Q21-Q26):

                                  問題 #21
                                  A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers. Which model is this an example of?

                                  答案：D


                                  問題 #22
                                  To ensure work is balanced across value streams, ITIL 4 recommends combining demand forecasting with strategic alignment of initiatives. Which TWO of the following provide the strongest governance for forecasting, sequencing and aligning incoming work with organizational objectives? (Select TWO)

                                  答案：B,C

                                  解題說明：
                                  Demand Management uses Patterns of Business Activity to forecast demand, categorize work types, and apply prioritization models before routing tasks into value streams. This prevents overload and aligns capacity with expected demand profiles.
                                  Portfolio Management defines strategic themes and investment epics that translate business goals into prioritized initiatives. By sequencing epics against capacity and value, it ensures that the most critical work feeds into the value streams first.


                                  問題 #23
                                  At xyz organisation, five specialized departments Incident Management, Change Enablement, Release Management, Service Desk and Problem Management work with separate tools, processes and KPIs. Requests often stall at each handover, visibility is fragmented, and accountability is unclear. Leadership wants to reorganize around value streams to eliminate these barriers. Which ONE organizational approach will best align with ITIL 4 recommendations and break down functional silos?

                                  答案：B

                                  解題說明：
                                  ITIL 4 emphasizes organizing around products or services rather than functions. Cross-functional, product-focused teams bring together all necessary roles-design, build, operate and improve- within a single unit. This reduces handoffs, fosters shared goals, improves visibility and accelerates value delivery.


                                  問題 #24
                                  A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

                                  答案：D


                                  問題 #25
                                  Which of the following involves consideration of the skills and availability of both internal and external resources?

                                  答案：A


                                  問題 #26
                                  ......

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