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| Section | Weight | Objectives |
|---|---|---|
| Sales and Marketing Applications | 10% | - Campaigns and products - Forecasts and sales processes - Lead and opportunity management |
| Agentforce AI | 8% | - AI assistant configuration - Use cases and limitations |
| Workflow/Process Automation | 15% | - Automation best practices - Approval processes - Salesforce Flow |
| Service and Support Applications | 10% | - Case management - Knowledge and support tools - Entitlements and service contracts |
| Configuration and Setup | 15% | - User management and security - Sharing model and access controls - Profile and permission sets - Company and org settings |
| Productivity and Collaboration | 10% | - Email and calendar integration - Chatter configuration - Activities, tasks, and events |
| Object Manager and Lightning App Builder | 20% | - Fields, relationships, and schema - Lightning App Builder and page layouts - Standard and custom objects - Lightning record pages and components |
| Data and Analytics Management | 17% | - Data import/export tools - Data security and quality - Data validation and deduplication - Reports and dashboards |
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NEW QUESTION # 82
Which three aspects of standard fields should an administrator customize?
Choose 3 answers
Answer: B,D,E
Explanation:
Explanation
Picklist values, help text, and decimal places are three aspects of standard fields thatan administrator can customize to suit their business needs. Picklist values are the options that users can choose from a picklist field; they can be added, edited, or deleted by administrators. Help text is the text that appears when users hover over a field; it can be customized by administrators to provide additional information or guidance for users. Decimal places are the number of digits that appear after the decimal point in a number or currency field; they can be changed by administrators to adjustthe precision of the field values. Field history tracking and field name are not aspects of standard fields that can be customized; they are only available for custom fields. References: https://help.salesforce.com/s/articleView?id=sf.customize_picklists.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_fields_edit.htm&type=5https://help.salesforce.com/s/a
NEW QUESTION # 83
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console.
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?
Answer: D
Explanation:
Explanation
The Knowledge Lightning component is a component that allows users to access articles from the Service Cloud Console app. However, if users want to access articles from a different app that does not use the console, they can use the Knowledge related list instead. The Knowledge related list shows articles related to a record based on data categories and shows article details such as title, summary, rating, and view count. To add the Knowledge related list to a record page, an administrator can use the page layout editor and drag and drop the Knowledge related list to the appropriate section on the page layout. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_related_list.htm&type=5
NEW QUESTION # 84
Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?
Answer: B
NEW QUESTION # 85
The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?
Answer: C
NEW QUESTION # 86
The administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers
Answer: B,D
NEW QUESTION # 87
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