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| Section | Weight | Objectives |
|---|---|---|
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Discovery | 13% | - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
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NEW QUESTION # 124
A branding and marketing team wants to customize the theme in the externalcustomer support site to match the style guide requirements?
What should be the recommended next step?
Answer: A
Explanation:
To customize the theme in the external customer support site to match the style guide requirements, the recommended next step is to configure the Experience Builder Theme panel. The Theme panel allows the designer to customize the look and feel of the site by setting the logo, colors, fonts, and other branding elements. The designer can also create custom themes and assign them to different pages or audiences. The Theme panel is the preferred way to apply consistent branding across the site without writing any code or overriding any styles.: Theme Panel | Salesforce Help : UX Designer Certification Prep: Designing with Experience Builder | Trailhead
NEW QUESTION # 125
How should a UX designer differentiate between a voice and a tone?
Answer: C
Explanation:
Voice is the overall personality of the design, while tone is the way that personality is expressed. Voice represents the core characteristics of a design, such as the values, attitude, and emotions it conveys. Tone is how those characteristics are expressed in the design, suchas the language, visuals, and other elements. For example, a design with a friendly voice might be expressed through warm colors, friendly imagery, and casual language. Salesforce has some great resources on voice and tone such as [1] and [2].
[1]https://www.salesforce.com/blog/2017/11/voice-tone-brand-personality.html[2]https://www.salesforce.com/blog/2018/10/voice-tone-brand-personality-ux.html
NEW QUESTION # 126
A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants.
What should the UX Designer consider while presenting the findings?
Answer: A
Explanation:
A usability testing report is a document that summarizes the findings and insights from a usability test, which is a method of evaluating a product or service by observing how real users interact with it.A usability testing report should provide clear and actionable recommendations for improving the user experience and usability of the product or service1. One of the best practices for presenting the findings of a usability testing report is to be specific about the issues testers encountered. This means describing the problems in detail, explaining how they affected the user's performance and satisfaction, and providing evidence from the data collected, such as quotes, screenshots, videos, or metrics.Being specific about the issues helps to illustrate the severity and impact of the problems, as well as to justify the need for improvement2.
The other two options, reporting only the new issues and omitting already known bugs, and including the names of participants in the report, are not good practices for presenting the findings of a usability testing report. Reporting only the new issues and omitting already known bugs can create a biased and incomplete picture of the usability test results, as it can overlook the recurring and persistent problems that may still affect the user experience and usability of the product or service.Including the names of participants in the report can violate the ethical and legal principles of user research, such as confidentiality, anonymity, and informed consent, which require protecting the privacy and identity of the users who participate in the research3.
NEW QUESTION # 127
Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?
Answer: C
Explanation:
Personalized Navigation Tabs are a navigational feature that allows the users to customize the navigation bar of the Salesforce mobile app with the items that they use most frequently. Users can add, remove, and reorder the tabs in the navigation bar, and access them with a single tap. Users can also mark their favorite items with a star icon, and access them from the Favorites tab.Personalized Navigation Tabs can help Cloud Kicks (CK) employees to quickly access the apps, objects, and other items that they need in the Salesforce mobile app12 Console Navigation is a navigational feature that allows the users to work with multiple records and objects on a single screen in the Salesforce desktop app.Console Navigation is not available in the Salesforce mobile app, and it is not suitable for providing quick access to apps, objects, and other items3 Utility Bar is a navigational feature that allows the users to access common productivity tools, such as notes, history, or macros, from a fixed footer at the bottom of the Salesforce desktop app.Utility Bar is not available in the Salesforce mobile app, and it is not suitable for providing quick access to apps, objects, and other items4 Personalize Your Navigation Bar in the Salesforce Mobile App - Salesforce Help Personalize Your Navigation Bar in the Salesforce Mobile App Unit | Salesforce Trailhead Console Navigation - Salesforce Help Utility Bar - Salesforce Help
NEW QUESTION # 128
A UX Designer is working on a series of custom Salesforce components for a new website. In which way could the designer accelerate the visual design process?
Answer: B
Explanation:
The correct approach is to leverage Salesforce Lightning Design System (SLDS) using UI kits or plugins. The study guide explicitly identifies option C as correct. SLDS exists specifically to accelerate the creation of interfaces that are visually and behaviorally consistent with Salesforce. Rather than designing common interface patterns from scratch, UX Designers can reuse established component patterns, spacing conventions, typography, iconography, accessibility guidance, and design-system resources. Salesforce describes SLDS as a collection of resources for creating interfaces consistent with Salesforce UX principles, design language, and best practices. Official Salesforce Trailhead material also identifies APIs, plugins, and design kits as resources that make building with SLDS faster and easier. This directly addresses the requirement to accelerate the visual design process. Option A would increase fragmentation because separate custom stylesheets can create inconsistent styling and additional maintenance. Option B is not a standard Salesforce design workflow for producing reusable visual assets from layouts. Therefore, using established SLDS designer resources minimizes redundant design work while improving consistency, accessibility, and implementation alignment between UX Designers and developers.
Study Guide reference/topics: SLDS resources, design systems, UI kits, reusable components, visual consistency.
NEW QUESTION # 129
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