CIS-HR Questions - Valid CIS-HR Exam Materials

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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Core Configuration	30%	- Virtual Agent for HR - HR Service Catalog Configuration - HR Document Generation - HR Service Administration
Topic 2: Designer Integration	25%	- Integration with HCM Systems - Employee Readiness using Workforce Dimensions - Configurable Workspace Integration
Topic 3: Employee Record Management	20%	- Employee Documents and Signatures - Employee Data Model - Onboarding/Offboarding Processes - Employee Service Center
Topic 4: HR Case Management	25%	- Case Templates and Quick Actions - HR Case Creation and Assignment - HR Case Metrics and Reporting - HR Case Lifecycle

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q85-Q90):

NEW QUESTION # 85
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?

A. The roles were manually granted by an HR Admin.
B. The Admin will always have access to all HR tables and data.
C. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
D. The roles were manually granted by a ServiceNow security user.

Answer: C

NEW QUESTION # 86
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

A. Contextual Search configuration
B. HR Service configuration
C. HR Criteria configuration
D. Knowledge Management configuration

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRServiceAutomation.html

NEW QUESTION # 87
If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role, what additional role should be granted?

A. HR Basic [sn_hr_core.basic]
B. Delegated Developer [delegated_developer]
C. HR Manager [sn_hr_core.manager]
D. Scoped Developer [sn_hr_core.developer]

Answer: B

Explanation:
ServiceNow utilizes the Delegated Developer [delegated_developer] role to grant non-admin users permission to develop, configure, and manage specific applications. This is a critical security practice for HRSD, as it allows HR technical staff to maintain their own application (creating tables, business rules, or UI policies) without possessing the global admin role, which would give them access to sensitive system-wide configurations or other departmental data. When an HR Admin is granted delegated development privileges for the HR scope, they gain the ability to use Studio and other development tools restricted to that specific application. This approach supports the " separation of duties " required by many organizations to keep HR data private from IT administrators while still allowing HR to be self-sufficient in their application ' s growth and technical maintenance.

NEW QUESTION # 88
On the HR Case form, some HR Services have associated Response templates. What determines which HR Services have Response Templates?

A. The HR Criteria on the Response Template record
B. The table and conditions on the Response Template record
C. The User Criteria on the HR Service
D. The HR Criteria on the HR Service

Answer: B

NEW QUESTION # 89
What do Client Roles define?

A. Access for new hires, employees, alumni, contingent, and contract workers.
B. Named roles (eg VP of Operations, SVP Sales) for a customer's clients.
C. Groups for the customer's clients.
D. Roles that come into force if user uses a browser client.

Answer: A

NEW QUESTION # 90
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