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Salesforce Health Cloud Accredited Professional Sample Questions (Q119-Q124):

NEW QUESTION # 119
A call center agent at Bloomington Caregivers wants the ability to look up providers by location and specialty, to schedule an appointment on behalf of their patients.
Which two capabilities should a consultant recommend to enable this requirement?
Choose 2 answers

Answer: B,D

Explanation:
Call center agents at Bloomington Caregivers require tools to streamline provider lookup and appointment scheduling for patients. Salesforce Health Cloud offers specific capabilities tailored to address these needs.
* Purpose:Provider Search enables users to locate healthcare providers based on specific criteria such as location, specialty, and availability. This functionality is essential for call center agents who need to identify and select suitable providers for patients.
* Features:
* Search by provider name, specialty, location, or other attributes.
* Filter and sort results to narrow down the provider list.
* Integration with the Salesforce Health Cloud data model to access real-time provider information.
* Implementation Steps:
* Configure Provider Records: Ensure all providers are set up correctly within Salesforce, including their specialties, locations, and other attributes.
* Enable Provider Search: Add the Provider Search component to the appropriate Lightning pages or record layouts.
Reference:
Provider Management Overview
Configuring Provider Search
2. Intelligent Appointment Management (Answer B):Purpose:Intelligent Appointment Management streamlines the scheduling process by integrating provider availability, patient preferences, and other factors.
It helps agents book appointments efficiently while minimizing scheduling conflicts.
Features:
Allows booking appointments based on provider availability.
Enables real-time synchronization with provider schedules.
Offers advanced scheduling logic to ensure compatibility with patient needs.
Implementation Steps:
Enable Salesforce Scheduler: Set up Salesforce Scheduler to integrate appointment booking with Health Cloud.
Configure Appointment Rules: Define scheduling policies, including time slots, duration, and patient-provider matching criteria.
Reference:
Salesforce Scheduler for Health Cloud
Why Other Options Are Less Relevant:C. Integrated Care Management:Integrated Care Management focuses on managing care plans, assessments, and interventions. It is not designed for provider lookup or appointment scheduling.
D: Experience Cloud for Health Cloud:Experience Cloud is used to create external portals for patient and provider access. While it can complement scheduling systems, it is not directly related to call center agent workflows.
Conclusion:By implementing Provider Search and Intelligent Appointment Management, Bloomington Caregivers can empower their call center agents to efficiently locate providers and schedule appointments, improving patient satisfaction and operational efficiency.
References for Further Reading:
Salesforce Health Cloud Provider Management
Salesforce Scheduler Setup


NEW QUESTION # 120
Which is true about choosing a care request type when setting up a new care request record?

Answer: B


NEW QUESTION # 121
During a sprint demo, a customer wants to update fields in the UI on the Patient Medication Manager component.
Which two objects is a consultant able to add and/or remove fields from?
Choose 2 answers

Answer: C,D


NEW QUESTION # 122
Healthcare companies face challenges from a variety of sources. What are three common challenges they could encounter that HC solves for? (Choose 3)

Answer: C,D,E

Explanation:
According to the Salesforce website, Health Cloud solves for some of the common challenges that healthcare companies face from various sources. Some of these challenges are:
The need to drive sales while reducing cost: Health Cloud helps healthcare companies increase their revenue and efficiency by streamlining their processes, automating their workflows, and optimizing their resources.
Growing customer expectations for delivery of care everywhere: Health Cloud helps healthcare companies deliver personalized and collaborative care across every touchpoint, whether it is in person, online, or on mobile devices.
Growing demand for a more personalized care experience: Health Cloud helps healthcare companies provide tailored and holistic care for each customer by leveraging data insights, artificial intelligence, and digital engagement tools.


NEW QUESTION # 123
Clinicians want to see an overview of the patient's life, like Starting a New Job, Birth of a Baby, Divorce, etC. to understand the patient better and help them with a personalized care plan. What should the administrator configure in the Health Cloud so the clinicians can access this information in one place?

Answer: E


NEW QUESTION # 124
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