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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:PeopleCert (formerly AXELOS)
Exam Name:ITIL 4 Foundation Examination
Exam Number:ITIL4 Foundation
Related Certifications:ITIL 4 Strategic Leader
ITIL 4 Managing Professional
ITIL 4 Practice Manager
Exam Duration:60 minutes
Real Exam Qty:40 multiple-choice questions
Certificate Validity Period:No fixed expiry (subject to PeopleCert certification policy updates)
Exam Format:Closed book, Scenario-based questions (basic level), Multiple-choice
Exam Price:Varies by region and provider (typically ~£200–£400 GBP equivalent)
Available Languages:French, English, Japanese, German, Chinese (Simplified), Portuguese (Brazil), Korean, Spanish
Passing Score:65% (26 out of 40 questions)
Recommended Training:PeopleCert ITIL 4 Foundation Training
Exam Registration:PeopleCert Official ITIL Certification Page
Sample Questions:ITIL ITIL-5-Foundation Sample Questions
Exam Way:Online proctored exam or authorized test center (PeopleCert)
Pre Condition:No formal prerequisites required. Recommended basic understanding of IT service management concepts.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 2
  • Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 3
  • Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 4
  • ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
Topic 5
  • Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.

ITIL Foundation (Version 5) Sample Questions (Q41-Q46):

NEW QUESTION # 41
Which is the purpose of the "transition" activity?

Answer: C

Explanation:
The correct answer is A. ITIL Version 5 states that the purpose of the "transition" activity is to seamlessly introduce new or updated products into operational environments and to ensure effective onboarding or offboarding of suppliers. Built solutions and some acquired resources must be safely and efficiently moved into the live environment, a consumer environment, or a marketplace. The transition activity may involve deployment, release, supplier onboarding, decommissioning, and preparation for operation, delivery, and support. Option B is not correct because continual alignment of the product roadmap with consumer needs is more closely linked to discovery and ongoing product management. Option C describes the "design" activity, where prototypes and product or service specifications are created. Option D describes the "build" activity, whose purpose is to develop, integrate, and test digital products. Therefore, the best answer is A, because transition is about moving new or changed products into operational use smoothly and safely.


NEW QUESTION # 42
What is the primary focus of the "start where you are" ITIL Guiding Principle?

Answer: C

Explanation:
The correct answer is C. The ITIL Guiding Principle "start where you are" advises organizations not to discard existing methods, products, services, capabilities, people, tools, or competencies without first understanding whether they still have value. ITIL Version 5 explains that when organizations want to eliminate unsuccessful methods or create something better, there can be a strong impulse to remove what already exists and start again. ITIL warns that this is rarely necessary or wise because it can waste time and destroy useful existing capabilities. Therefore, the organization should assess the current state and consider what is already available to be leveraged before making decisions. Option A reflects the "keep it simple and practical" principle. Option B is more closely linked to "progress iteratively with feedback." Option D belongs to "focus on value." The key message of "start where you are" is to make evidence-based decisions by understanding and using the current situation as the starting point.


NEW QUESTION # 43
How should an organization apply the ITIL Guiding Principles?

Answer: C

Explanation:
The correct answer is D. ITIL Version 5 states that the ITIL Guiding Principles are recommendations that can guide an organization in all circumstances, regardless of changes in goals, strategies, type of work, or management structure. ITIL also states that organizations should not use only one or two principles. Instead, they should consider the relevance of each principle and how the principles complement each other. There is no fixed order or hierarchy among the principles; they are all equally important to the ITIL Value System, although some may be more critical than others in a specific situation. Therefore, option A is incorrect because the principles are not applied sequentially in a fixed order. Option B is incorrect because the principles are not casual suggestions to ignore; they provide decision-making guidance. Option C is incorrect because relying on only a few principles can lead to imbalance. The best approach is contextual, holistic, and practical application.


NEW QUESTION # 44
Which BEST describes service actions ?

Answer: A

Explanation:
In ITIL Version 5, service actions are part of the way services enable value for consumers. A service is defined as a means of enabling value co-creation by facilitating outcomes that consumers want to achieve, without the consumer having to manage specific costs and risks. Service value is created when the service provider supports the consumer's desired outcomes while helping manage or reduce relevant costs and risks.
Option C is correct because service actions are the actions performed by the service provider, or jointly by the provider and consumer, to support the consumer's needs and enable value. This reflects ITIL's emphasis on co-creation of value in service relationships. Option A describes digital resources more generally, not service actions. Option B is closer to the definition of a service, but it is incomplete and not specific to service actions. Option D describes access to provider resources under agreed terms, which is a different component of a service offering, not service actions.


NEW QUESTION # 45
Which role takes responsibility for the outcomes of service consumption?

Answer: D

Explanation:
The customer takes responsibility for the outcomes of service consumption, so option C is correct. In ITIL, the customer is the person or organization that defines requirements and is accountable for the outcomes enabled by the service. This is different from the sponsor, who authorizes budget, and different from users, who interact with the service directly. The service provider is responsible for delivering and supporting the service, but it cannot fully control the consumer's outcomes because those outcomes also depend on how the service is used within the consumer's environment. This distinction is important in service relationships because value is co-created, not simply delivered one-way. By placing accountability for outcomes with the customer, ITIL reflects the shared nature of value creation and the need for active participation on both sides.


NEW QUESTION # 46
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