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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Topic 1: Agile Methodology in Business Analysis- Agile principles
  • 1. Iterative development concepts
    • 2. Collaboration in agile teams
      - Backlog and sprint participation
      • 1. Supporting sprint planning
        • 2. Prioritizing backlog items
          Topic 2: Solution Assessment and Validation- Testing and feedback
          • 1. User acceptance testing support
            • 2. Feedback incorporation
              - Solution evaluation
              • 1. Assess alignment with business needs
                • 2. Validate solution requirements
                  Topic 3: Requirements Gathering and User Stories- User stories and acceptance criteria
                  • 1. Writing effective user stories
                    • 2. Defining acceptance criteria
                      - Requirements elicitation techniques
                      • 1. Workshops and interviews
                        • 2. Document analysis
                          Topic 4: Customer and Business Analysis- Business process understanding
                          • 1. Analyze current business processes
                            • 2. Identify process gaps and inefficiencies
                              - Stakeholder identification and engagement
                              • 1. Elicit business needs from stakeholders
                                • 2. Identify key stakeholders and their roles

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                                  Salesforce Certified Business Analyst Exam Sample Questions (Q100-Q105):

                                  NEW QUESTION # 100
                                  Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
                                  Which tool should the BA use to capture all launches of the current state?

                                  Answer: A

                                  Explanation:
                                  Explanation
                                  Process mapping is a tool that helps to create a visual representation of a business process. It shows the steps, inputs, outputs, roles, and decisions involved in the process. Process mapping helps to understand the current state of the process, identify areas for improvement, and design the future state of the process. A BA should use process mapping to capture all aspects of the current state lead-to-customer business process, including the steps and inputs from both sales and marketing. References:
                                  https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/understand-process


                                  NEW QUESTION # 101
                                  The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.
                                  What is another important step the BA should take to identify the correct decision makers?

                                  Answer: A

                                  Explanation:
                                  Explanation
                                  The important step that the business analyst should take to identify the correct decision makers is to prepare a RACI matrix. A RACI matrix is a tool that defines and assigns the roles and responsibilities of stakeholders or team members for each task or activity in a project or enhancement. RACI stands for Responsible, Accountable, Consulted, and Informed. A RACI matrix helps to identify the correct decision makers by showing who has the authority or accountability for making decisions on each task or activity, as well as who needs to be consulted or informed about those decisions. A RACI matrix also helps to avoid confusion, duplication, or conflict among stakeholders or team members. References:
                                  https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-


                                  NEW QUESTION # 102
                                  The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.
                                  When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

                                  Answer: B


                                  NEW QUESTION # 103
                                  Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
                                  What should the BA use to accomplish the goal?

                                  Answer: B


                                  NEW QUESTION # 104
                                  A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
                                  Which way should the BA approach creation of this documentation?

                                  Answer: C

                                  Explanation:
                                  Explanation
                                  The way that the business analyst should approach creation of this documentation is to include the personal perspective for acceptance criteria and the overall perspective for definition of done. Acceptance criteria are statements that define the conditions that a product or feature must meet in order to be accepted by stakeholders or end users. They should include the personal perspective of how a product or feature works or looks like for a specific persona or scenario. Definition of done is a checklist that defines the quality standards that a product or feature must meet in order to be considered complete and ready for release. It should include the overall perspective of what needs to be done for any product or feature across different stages or aspects such as development, testing, documentation, etc. References:
                                  https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
                                  https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta


                                  NEW QUESTION # 105
                                  ......

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