1Z0-1064-26 Reliable Test Pdf & 1Z0-1064-26 Valid Braindumps

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Omnichannel Communications15%- Media toolbar and agent notifications
- Work routing and queue setup
- Email, chat and CTI configuration
Fusion Service Overview and Setup15%- Security model, roles and access control
- Functional Setup Manager (FSM) usage
- Service configuration basics
Knowledge Management15%- Article management and access
- Knowledge base setup and configuration
Service Request Management25%- SR categories, assignment rules and routing
- SR creation, lifecycle and processing
- Milestones and action plans
- Service catalog and entitlements
Digital Customer Service (DCS)20%- Themes, templates and page customization
- DCS architecture and deployment
- Authentication, profiles and security
Customization, Productivity and Analytics10%- OTBI reporting and integration basics
- Application Composer and extensions
- SmartText, hotkeys and audit features

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q46-Q51):

NEW QUESTION # 46
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

Answer: C,D,E,G


NEW QUESTION # 47
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

Answer: B


NEW QUESTION # 48
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

Answer: B


NEW QUESTION # 49
Which four statements are correct about hotkeys for Action Commands?

Answer: C,D,E,F


NEW QUESTION # 50
Which three types of data are included in the interaction associated with a normal call flow?

Answer: B,D,E


NEW QUESTION # 51
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