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NEW QUESTION # 85
A CMDB Administrator needs to set up CMDB 360/Multisource CMDB Drag and drop the system propertyto the functionality Some options may not apply.
Answer:
Explanation:
Explanation:
InServiceNow,CMDB 360 / Multisource CMDBextends the Identification and Reconciliation Engine (IRE) to supportmulti-source visibility, reconciliation, and confidence scoring. Configuration is controlled throughsystem properties, each enabling a specific capability.
glide.identification_engine.multisource_enabledis the master switch that activates CMDB 360 functionality.
glide.identification_engine.multisource_cmdb_ci_enabledallows CMDB 360 to collect and evaluate data specifically fromCMDB CI classes.
glide.cmdb.logger.source.cmdb_multisourceenables detailed logging for troubleshooting multisource ingestion and reconciliation.
glide.identification_engine.multisource_recompute.max_ci_limitprotects performance by limiting how many CIs can be processed during a recompute operation.
Capturing CMDB 360 data fromnon-CMDB classesisnot supported, which is why no property applies to that option.
This mapping aligns withData Foundations and CMDB governance best practices, ensuring CMDB 360 is enabled safely, transparently, and at scale.
NEW QUESTION # 86
A Configuration Manager has configured multiple data sources that are all authorized to update thesame class and the same set of class attributesin the CMDB.
What can the Configuration Manager do to controlwhich data source should be the authoritative source of truthfor a specific class or set of class attributes?
Answer: A
Explanation:
InServiceNow, controllingsource precedencewhen multiple authorized data sources update the same CI attributes is a core responsibility ofIdentification and Reconciliation Engine (IRE)governance.
The correct and supported method is toassign priority to each data source in reconciliation rules.
Reconciliation rules determinewhich source winswhen multiple sources attempt to update the same attribute on a CI. By defining source precedence, the Configuration Manager ensures that themost authoritative system of record(for example, Discovery over manual imports, or HR systems over spreadsheets) consistently controls specific attributes or classes.
Option B is incorrect because manually sequencing data source runs is unreliable, does not scale, and violates Data Foundations best practices. Option C only controls how often data is refreshed, not which source is authoritative. Option D is incorrect becauseidentification rulesare used to uniquely identify CIs-not to control attribute-level precedence.
Using reconciliation rules providesdeterministic, auditable, and automated control, which is essential for maintaining CMDB trust and avoiding data conflicts.
Therefore, the correct answer isA - Assign a priority to each data source in reconciliation rules.
NEW QUESTION # 87
A healthcare provider faces a critical incident affecting its patient management system. The provider needs to determine the users impacted to mitigate disruption effectively.
Which CSDM-related data should they leverage?
Answer: D
Explanation:
CSDM is designed to connect technology delivery to business consumption so organizations can answer questions like "who is impacted?" quickly and consistently. In a critical incident, the healthcare provider needs to identify impacted users in business terms-clinicians, admin teams, specific sites, or departments- rather than only listing technical components.
Option D ("Service Offerings by Department or Location") is the most CSDM-aligned data because it reflects who consumes the service and how that consumption is segmented. In CSDM, a Business Service / Service Offering represents what customers consume, and the offering can be associated with organizational constructs such as department, business unit, or location. For healthcare, this is especially valuable because impact is often location-based (hospital site, clinic) and role-based (patient intake, scheduling, ward operations). Using service offerings and their consumer mapping helps quickly identify likely impacted user groups and prioritize communications and workarounds.
Option A (environment attribute) helps differentiate production vs non-production and can support prioritization, but it does not identify impacted users. Option B is historical context, not a reliable mechanism to determine current impacted users. Option C is useful operationally for listing impacted configuration items, but it is ITSM task data, not specifically CSDM consumer modeling. CSDM's value here is linking the technical disruption to the business consumer view via service offerings and consumption segmentation.
NEW QUESTION # 88
A new custom class is needed to reflect a new application being managed in the CMDB.
Which roles are minimally needed to add this custom CI class?
Answer: D
Explanation:
Creating a custom CI class in the CMDB is a dictionary-level configuration activity and must be performed with the correct minimum privileges to ensure governance and upgrade safety in ServiceNow.
The sn_cmdb_admin role is required because it grants administrative access to CMDB structures, including CI class hierarchy management. This role ensures that changes align with CMDB governance controls and Data Foundations practices.
The personalize_dictionary role is also required because adding a new CI class involves creating or extending dictionary entries (tables, attributes, inheritance). Without dictionary-level access, a user cannot define new classes or attributes in the CMDB schema.
Option A is incorrect because sn_cmdb_admin alone is insufficient without dictionary privileges. Option B and D focus on form personalization, which affects UI layout only and does not allow creation of new CI classes. Additionally, itil_admin is not the correct role for schema-level CMDB changes.
Therefore, the minimal and correct role combination is sn_cmdb_admin and personalize_dictionary, making Option C the verified answer.
NEW QUESTION # 89
A CMDB Data Manager needs to access the ServiceNow platform to create, publish, and manage policies that automate and govern CI lifecycle operations, ensuring the CMDB remains healthy and efficient.
Where can the Data Manager do this?
Answer: A
Explanation:
The CMDB Data Manager performs governance activities such as creating, publishing, and managing lifecycle policies (archival, certification, attestation, cleanup) to ensure long-term CMDB health. These activities are executed within the CMDB Workspace, specifically under the Management tab.
In ServiceNow, the CMDB Workspace ?Management tab is the centralized location for CMDB governance operations. From here, Data Managers can define policy logic, assign ownership, schedule execution, monitor outcomes, and manage remediation tasks generated by those policies.
NEW QUESTION # 90
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