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| Section | Weight | Objectives |
|---|---|---|
| Intangible Deliverables | 26% | - Stakeholder alignment - Governance and mindset - Culture and capability building - Change and adoption enablement |
| Leveraging Adjacent Roles and Skills | 19% | - Working with product and business teams - Integrating UX and technical perspectives - Collaboration with architects and designers - Leading cross-functional work |
| Tools and Artifacts | 23% | - Decision-making tools - Strategy mapping and modeling - Design frameworks and methods - Documentation and visualization |
| Value Design | 32% | - Ethics and value alignment - Value measurement and outcomes - Context and innovation impact - Strategic direction and rationale |
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NEW QUESTION # 87
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs. Which course of action should CK ' s strategy designer propose to improve the situation?
Answer: B
Explanation:
Co-creation workshops bridge feature disconnects by grounding future ideation directly in user research insights. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. When stakeholders disagree about priorities, returning to research shifts the conversation away from individual preference and toward evidence about users and the problem to solve. That evidence gives the group a shared basis for determining which directions deserve attention. Here, Facilitate a co-creation workshop to help generate ideas grounded in research insights. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Request product owners to envision future state and provide better requirements. focuses attention elsewhere, while Clarify requirements and enable quality assurance teams with better acceptance criteria. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Customer-Centric Discovery Strategies
NEW QUESTION # 88
Cloud Kicks has designed two new features for its online shopping experience. Feature A is a tracker to show existing customers when their footwear will arrive, feature B gives the option to invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the strategy designer use to determine which feature to build first?
Answer: A
Explanation:
The criteria that the strategy designer should use to determine which feature to build first is value and effort. Value and effort are two dimensions that can help evaluate and compare features based on their impact on achieving the desired outcomes and their difficulty or complexity to implement. Features that have high value and low effort are usually prioritized, while features that have low value and high effort are usually deprioritized or eliminated. Outcome and bandwidth or resourcing and budget may not be sufficient criteria for determining which feature to build first, as they do not account for both value and effort.
NEW QUESTION # 89
A global consumer package goods company is about to engage in a digital transformation effort to help siloed departments collaborate more efficiently. The strategy designer and an organizational designer partner to prototype new ways of cross-departmental collaboration. What is a key objective the team should focus on?
Answer: C
Explanation:
Cross-departmental collaboration relies on shared governance models, alignment on taxonomy, decision- making, and communication structures. In the Platform Strategy Designer context, this question belongs primarily to Leveraging Adjacent Roles/Skills. In Leveraging Adjacent Roles/Skills, the strategy designer works effectively with architects, developers, business analysts, organizational designers, accessibility specialists, and other disciplines so that strategy can move into feasible execution. Effort is a practical prioritization input because it represents the cost, complexity, time, and organizational capacity required to deliver an initiative. Comparing effort with expected value or impact helps teams make transparent trade-offs and direct limited resources toward the strongest opportunities. Here, Create a single enterprise-wide digital governance model. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Unify all organizational tech stacks under one platform. focuses attention elsewhere, while Have the final say in all intra-departmental decisions.
addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Leveraging Adjacent Roles/Skills
Official Salesforce Reference: Design Strategy Prototyping - Explore Key Prototyping Considerations
NEW QUESTION # 90
Cloud Kicks (CK) wants to launch a new application that will change the processes and operating procedures within the organization. To propose a rollout of the new application, CK ' s design team plans on building and testing a Minimum Viable Product (MVP). Which outcome should the team focus on when defining the MVP?
Answer: A
Explanation:
An MVP tests core value hypotheses to validate or invalidate essential features with minimal effort. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. An MVP is designed to validate or invalidate the smallest set of essential assumptions and features needed to learn whether the product creates the intended value. It is not a miniature version of every future feature, nor does it require a large test audience simply for scale. Here, Validating or invalidating the essential features of the product is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Testing an outline of all features and possibilities of the product focuses attention elsewhere, while Assessing essential features of the product with a large group of users addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Tools and Artifacts
NEW QUESTION # 91
A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?
Answer: C
Explanation:
Providing early access to digital collaboration tools and ensuring all participants are comfortable using them before the workshop starts can enhance accessibility and participation. This preparation helps level the playing field, especially for those less experienced with technology, ensuring a productive and inclusive session.
NEW QUESTION # 92
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