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Cisco 100-150 Exam Syllabus Topics:

SectionObjectives
Network Access- Ethernet and wireless technologies
  • 1. Wi-Fi fundamentals
    • 2. Switching concepts
      IP Connectivity- IP addressing and subnetting basics
      • 1. IPv4 addressing
        • 2. IPv6 basics
          - Routing fundamentals
          • 1. Default gateway concepts
            • 2. Static routing basics
              Network Automation and Programmability Basics- Automation concepts
              • 1. API and controller-based networking overview
                • 2. Basic scripting awareness
                  Networking Fundamentals- Network components and roles
                  • 1. Client-server and peer-to-peer models
                    • 2. Routers, switches, access points, endpoints
                      - OSI and TCP/IP models
                      • 1. Layer functions and encapsulation concepts
                        • 2. Protocol layering basics
                          Network Security Fundamentals- Basic security concepts
                          • 1. Authentication and authorization concepts
                            • 2. Common threats and mitigation
                              IP Services- Network services
                              • 1. NAT basics
                                • 2. DNS and DHCP concepts

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                                  Cisco Certified Support Technician (CCST) Networking Sample Questions (Q20-Q25):

                                  NEW QUESTION # 20
                                  A Cisco PoE switch is shown in the following image. Which type of port will provide both data connectivity and power to an IP phone?

                                  Answer: C

                                  Explanation:
                                  In the provided image of the Cisco PoE switch, the ports identified with number 6 are the standard RJ-45 Ethernet ports typically found on switches that provide both data connectivity and Power over Ethernet (PoE).
                                  PoE ports are designed to supply power to devices such as IP phones, wireless access points, and other PoE- enabled devices directly through the Ethernet cable.
                                  Ports:
                                  *2: Console port (for management and configuration)
                                  *3 and 4: Specific function ports (often for management)
                                  *6: RJ-45 Ethernet ports (capable of providing PoE)
                                  *7: SFP ports (for fiber connections, typically do not provide PoE)
                                  Thus, the correct answer is C. Ports identified with number 6.
                                  References :=
                                  *Cisco Catalyst 2960-L Series Switches Data Sheet
                                  *Cisco PoE Overview


                                  NEW QUESTION # 21
                                  Which two pieces of information should you include when you initially create a support ticket? (Choose 2.)

                                  Answer: A,E

                                  Explanation:
                                  * Statement A : " A detailed description of the fault. " This is essential for support staff to understand the nature of the problem and begin troubleshooting effectively.
                                  * Statement C : " A description of the conditions when the fault occurs. " This helps in reproducing the issue and identifying patterns that might indicate the cause of the fault.
                                  * Statement B : " Details about the computers connected to the network. " While useful, this is not as immediately critical as understanding the fault itself and the conditions under which it occurs.
                                  * Statement D : " The actions taken to resolve the fault. " This is important but typically follows the initial report.
                                  * Statement E : " The description of the top-down fault-finding procedure. " This is more of a troubleshooting methodology than information typically included in an initial support ticket.
                                  :
                                  Best Practices for Submitting Support Tickets: Support Ticket Guidelines


                                  NEW QUESTION # 22
                                  Examine the graphic.

                                  Which action can be run directly from the Cisco router's IOS mode shown?

                                  Answer: A

                                  Explanation:
                                  The prompt ending with # indicates privileged EXEC mode. From this mode, the administrator can run show commands to display running system information directly. Configuration tasks such as selecting an interface or entering interface subcommands require global configuration mode first.


                                  NEW QUESTION # 23
                                  An administrator is configuring the host PC-A on the network shown in the graphic. PC-A must be able to communicate on the local network and on the internet. There is no DHCP server on the network.

                                  What information does the administrator need to input in the IPv4 protocol properties window?
                                  Note: You will receive partial credit for each correct selection.

                                  Answer:

                                  Explanation:

                                  Explanation:
                                  * IP address: 172.100.0.16
                                  * Subnet mask: 255.255.0.0
                                  * Default gateway: 172.100.0.1
                                  The correct configuration requires a manually assigned IPv4 address, subnet mask, and default gateway because no Dynamic Host Configuration Protocol (DHCP) server is available.
                                  1. IP Address: 172.100.0.16
                                  The diagram identifies PC-A ' s local network as 172.100.0.0/16. Therefore, the computer must receive a unique host address belonging to that network.
                                  The address 172.100.0.16 is valid because it falls within the subnet ' s usable host address range, 172.100.0.1 through 172.100.255.254, assuming the address is not already assigned.
                                  2. Subnet Mask: 255.255.0.0
                                  The network uses a /16 prefix, equivalent to the subnet mask 255.255.0.0.
                                  This mask designates the first 16 bits as the network portion and the remaining 16 bits as the host portion.
                                  3. Default Gateway: 172.100.0.1
                                  Router1 ' s GigabitEthernet0/0 interface is configured with 172.100.0.1. PC-A must use this address as its default gateway to forward packets destined for external networks.
                                  The ISP-facing addresses 10.10.100.78 and 10.10.100.254 are not appropriate host default gateways because they belong to another network.
                                  Cisco ' s IPv4 configuration guidance confirms that manually configured hosts require a valid local IP address, appropriate subnet mask, and reachable default gateway.
                                  Cisco+2
                                  Technical note: The diagram uses 172.100.0.0/16, which is not within the RFC 1918 private IPv4 range. This does not change the correct examination selections.
                                  References:
                                  Cisco Certified Support Technician Networking (100-150) - Addressing and Subnet Formats, IPv4 Address Configuration.
                                  Cisco - Configure IP Addresses and Unique Subnets for New Users.
                                  Cisco - Best Practices for Setting Static IP Addresses on Cisco Business Hardware.


                                  NEW QUESTION # 24
                                  A user at your company cannot connect to websites on the internet. However, they can connect to network resources on the company LAN.
                                  You want to use the divide-and-conquer approach to troubleshoot the issue.
                                  What should you do first?

                                  Answer: C

                                  Explanation:
                                  Ping the default gateway from the user ' s computer.
                                  The divide-and-conquer troubleshooting methodology begins at an intermediate OSI layer, typically Layer 3 (Network), rather than systematically examining all seven layers from the top or bottom.
                                  In this scenario, the user can access resources on the local area network but cannot reach websites on the internet.
                                  This suggests that basic local connectivity is operational, although it does not establish whether the computer can communicate with its default gateway.
                                  The most appropriate initial diagnostic action is to ping the default gateway.
                                  A successful ping verifies IP-layer communication with the local router and provides evidence that the underlying LAN connectivity is functioning.
                                  If the ping succeeds, troubleshooting can proceed toward upstream routing, DNS resolution, firewall policies, or internet connectivity.
                                  If the ping fails, the technician should investigate the configured gateway address, VLAN membership, local routing, and Layer 2 connectivity.
                                  Why the other options are incorrect:
                                  A). Telnet tests TCP connectivity to a specific service and is not the preferred initial Layer 3 diagnostic test.
                                  B). Checking the network adapter follows a lower-layer troubleshooting approach.
                                  C). Inspecting cable connections begins at the Physical layer, which is characteristic of bottom-up troubleshooting.
                                  Therefore, Option D correctly applies the divide-and-conquer methodology.
                                  Cisco Press+1
                                  References:
                                  Cisco Certified Support Technician Networking (100-150) - Troubleshooting Methodologies and Diagnostic Tools.
                                  Cisco Press - Troubleshooting Methods for Cisco IP Networks, Divide-and-Conquer Approach.
                                  Cisco Troubleshooting TCP/IP - Checking Local Connectivity and Default Gateway Reachability.


                                  NEW QUESTION # 25
                                  ......

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