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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Constituent Engagement8%- Explain strategies for constituent engagement
  • 1. Manage volunteers
  • 2. Manage events
- Configure and implement constituent management
  • 1. Household and organizational relationships
  • 2. Affiliations
Topic 2: Fundraising20%- Configure and implement fundraising features
  • 1. Donation rollups and soft credits
  • 2. Matching gifts
- Explain the data model and functionality for fundraising
  • 1. Manage Campaigns and Campaign Members
  • 2. Understand Gift Entry and processing
  • 3. Manage Opportunities and Recurring Donations
Topic 3: Implementation Strategies and Best Practices20%- Design and implement solutions for common nonprofit business processes
  • 1. Configure program and event management
  • 2. Configure donor management
  • 3. Configure volunteer management
- Identify the appropriate solution for a given scenario
  • 1. When to use declarative vs. custom solutions
  • 2. When to use standard objects vs. NPSP objects
Topic 4: Analytics and Reporting15%- Explain reporting and dashboard strategies
  • 1. Fundraising reports
  • 2. Program and volunteer reports
- Configure and implement reports and dashboards
  • 1. Custom report types
  • 2. NPSP reports and dashboards
Topic 5: Marketing and Engagement12%- Design and implement engagement strategies
  • 1. Email marketing journeys
  • 2. Audience segmentation
- Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts
  • 1. Lead scoring and grading
  • 2. Engagement Studio
Topic 6: Program and Service Delivery15%- Explain the data model for programs
  • 1. Programs, program engagements, and program cohorts
  • 2. Service delivery and client management
- Configure and implement program management
  • 1. Track client services and outcomes
  • 2. Manage program benefits
Topic 7: Domain Expertise10%- Explain the Salesforce Nonprofit Success Pack (NPSP) architecture
  • 1. Understand Account and Contact models (Individual vs. Household accounts)
  • 2. Understand relationships and affiliations
- Explain the nonprofit landscape and Salesforce solutions
  • 1. Understand basic nonprofit terminology
  • 2. Identify key use cases for Nonprofit Cloud

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q44-Q49):

NEW QUESTION # 44
What does a consultant need to enable and deploy before using Advanced Mapping in NPSP?

Answer: A

Explanation:
Before using Advanced Mapping in NPSP, it is necessary to enable and deploy My Domain. My Domain is a prerequisite for using several Salesforce features, including Advanced Mapping, as it allows you to customize your Salesforce org's URL, and it enhances security by creating a unique subdomain for your Salesforce org.
Steps to Enable My Domain:
* Navigate to Setup:
* Go to Setup -> My Domain.
* Register My Domain:
* Enter your preferred domain name and check its availability.
* Register the domain and wait for the confirmation email.
* Deploy My Domain:
* After registration, deploy the domain to users and ensure it is active.
References:
Salesforce Nonprofit Success Pack Documentation
Salesforce Help: My Domain
https://www.craftsmantech.com/2019/11/14/npsp-data-import-advanced-mapping/


NEW QUESTION # 45
Which donor lifecycle step focuses on building a relationship with a potential new donor?

Answer: B


NEW QUESTION # 46
The system admin at a nonprofit has set up automated soft credits to grant to the solicitor of each donation.
The development director wants a report to show who the solicitor is for each donor. Which report type does the system admin need to use to create the requested report?

Answer: D

Explanation:
In NPSP, soft credits are fundamentally based on the Opportunity Contact Role (OCR) object. Even if
"Partial Soft Credits" are used for splitting a gift, the primary mechanism for attributing a "Solicitor" to a donation is assigning them a specific role on the Opportunity.
Reporting Logic:
* The Junction: The Opportunity Contact Role acts as the bridge between the Opportunity (the donation) and the Contact (the solicitor).
* Standard Report Type: The standard report type Opportunities with Contact Roles allows the user to see the donor (the Account) and all related contacts who have a role on that gift.
* Filtering: The Admin can filter this report by the "Role" field (e.g., Role EQUALS Solicitor). This surfaces exactly who the solicitor was for every donor's transaction.
Why other options are incorrect:
* Option D: Partial Soft Credits is a more complex object used when multiple people get different dollar amounts of credit for a single gift. For a standard report showing "who the solicitor is," the Contact Role is the simpler and more standard starting point.
* Option A: Relationships track person-to-person ties (like "Spouse" or "Coworker"), not who influenced a specific financial transaction.
* Option B: This focuses on the Household structure rather than the individual donation influence history.


NEW QUESTION # 47
The system admin for a nonprofit is receiving a System.DmlException notification.
Where should the consultant view detailed information about the notification?

Answer: D


NEW QUESTION # 48
A donor has committed to give a consistent amount every month. The nonprofit wants to update the schedule to reflect one-time adjustments to this amount.
What should the consultant recommend to record the regular donations correctly7

Answer: D

Explanation:
Enhanced Recurring Donations in NPSP allows nonprofits to manage recurring donations more flexibly, including making one-time adjustments to the donation amounts. This feature provides a robust way to handle scenarios where donors want to change their regular giving amounts temporarily.
Steps to Implement:
Enable Enhanced Recurring Donations:
Navigate to NPSP Settings -> Donations -> Recurring Donations.
Enable Enhanced Recurring Donations.
Set Up Recurring Donations:
Create a Recurring Donation record for the donor, specifying the regular donation amount and schedule.
Use the Enhanced Recurring Donations feature to adjust the schedule and amounts as needed.
Reference:
Salesforce Nonprofit Success Pack Documentation
Salesforce Trailhead: Manage Recurring Donations in NPSP


NEW QUESTION # 49
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