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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge Management- Knowledge articles
  • 1. Creation and lifecycle management
    • 2. Search and recommendation usage
      Topic 2: Integrations and Extensions- Integration capabilities
      • 1. REST APIs and integration flows
        • 2. Third-party system integration
          Topic 3: Field Service and Dispatch- Field service operations
          • 1. Scheduling and dispatch rules
            • 2. Work order management
              Topic 4: Service Request Management- Customer interaction handling
              • 1. Omnichannel support processes
                • 2. Communication templates and notifications
                  - Case and ticket handling
                  • 1. SLAs and escalation management
                    • 2. Creation, routing, and assignment rules
                      Topic 5: Reporting and Analytics- Service analytics
                      • 1. Operational reporting
                        • 2. Dashboards and KPIs
                          Topic 6: Oracle Fusion Service Overview- Service Configuration Basics
                          • 1. Security roles and access control
                            • 2. Basic setup and administration
                              - Core Service Architecture
                              • 1. Service request lifecycle management
                                • 2. Fusion Service data model and components

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q43-Q48):

                                  NEW QUESTION # 43
                                  You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

                                  Answer: B


                                  NEW QUESTION # 44
                                  You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
                                  Standard text appended:
                                  "Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

                                  Answer: B


                                  NEW QUESTION # 45
                                  Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

                                  Answer: B,C,E


                                  NEW QUESTION # 46
                                  Which three statements are true about building Digital Customer Service (DCS) applications?

                                  Answer: B,C,D


                                  NEW QUESTION # 47
                                  In which three situations can default coverage be applied?

                                  Answer: A,B,D


                                  NEW QUESTION # 48
                                  ......

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