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NEW QUESTION # 71
Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA).
What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy?
Choose 3 answers
Answer: A,C,E
Explanation:
When complying with HIPAA using Salesforce Shield, Bloomington Caregivers must:
Encrypt sensitive data in transit and at rest:
Shield Platform Encryption ensures encryption at rest; Salesforce uses TLS for encryption in transit.
Extract:
"Salesforce Shield encrypts sensitive data at rest. Salesforce also encrypts data in transit using TLS." (Source: Salesforce Security Guide, Shield Platform Encryption Guide) Implement and regularly review audit trails:
Shield Event Monitoring and Field Audit Trail help monitor data access and modifications.
Extract:
"Implement audit trails and monitor them to detect unauthorized or suspicious activities." ([Source: Salesforce Security Guide, Shield Platform Encryption Guide]) Configure data retention policies:
Retain records for legally required periods to comply with HIPAA.
Extract:
"Data retention policies must comply with legal and regulatory requirements, including HIPAA." ([Source: Salesforce Security Guide]) Why not B or C?
Providing access to third-party auditors is not a Salesforce Shield requirement; such reviews are typically handled internally.
Using third-party backup solutions is not a core Shield/HIPAA control within Salesforce, and data residency must be managed with care.
NEW QUESTION # 72
A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options.
Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?
Choose 3 answers
Answer: A,D,E
Explanation:
To improve appointment scheduling and provide patient self-service, these three Health Cloud features should be configured:
Experience Cloud for Health Cloud:
Allows creation of patient-facing portals for self-service appointment booking and information access.
Extract:
"Experience Cloud enables self-service portals for patients, supporting appointment scheduling and other interactions." (Source: Administer Health Cloud - Experience Cloud) Intelligent Appointment Management:
Offers advanced scheduling features and automation to reduce wait times and manual booking.
Extract:
"Intelligent Appointment Management in Health Cloud supports both self-service and agent-assisted scheduling workflows." (Source: Administer Health Cloud - Intelligent Appointment Management) Provider Search:
Lets patients find the right clinic or provider based on specialty, availability, and other criteria.
Extract:
"Provider Search empowers patients to search for providers and book appointments online through self-service portals." (Source: Administer Health Cloud - Provider Search) Why not A or D?
Intelligent Form Reader is used for document capture, not for scheduling or self-service.
Assessments and Recommendations are used for care management, not scheduling.
NEW QUESTION # 73
While setting up Advanced Therapy Management, a consultant wants to have patients associated to Care Programs during enrollment. They need to customize the Health Cloud enrollment process to match their customer's process.
What should the consultant clone to customize for the customer, while leveraging out- of-the-box Health Cloud functionality?
Answer: C
Explanation:
In Salesforce Health Cloud Advanced Therapy Management (ATM), the enrollment process for associating patients to Care Programs is driven by OmniStudio OmniScripts.
Salesforce provides out-of-the-box OmniScripts for patient enrollment.
Best practice: Instead of building from scratch, you clone the delivered OmniScript and then customize it to align with your customer's unique enrollment process.
This approach ensures you continue to leverage Health Cloud's standard functionality while tailoring the process flow.
Why not the others?
A . FlexCard - Displays patient/care program info but doesn't handle the guided enrollment process.
B . Flow - Standard Salesforce Flows are not used for ATM enrollment; Health Cloud leverages OmniScripts for these guided workflows.
C . Apex Class - Only needed for custom logic; cloning Apex is not recommended for configuration/customization here.
Salesforce Health Cloud Reference:
Salesforce Health Cloud Implementation Guide - Advanced Therapy Management:
"Enrollment processes for patients into Care Programs are delivered as OmniScripts. To customize these processes, clone the standard OmniScript and modify it to meet your business needs."
NEW QUESTION # 74
While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box?
Answer: B,C,D
Explanation:
Intelligent Document Automation (IDA) supports PDF page manipulation (rotate, reorder, split), associating incoming documents to specific Record Types/Objects, and automatically generating Document Checklist Items. Intelligent Document Automation and related document-reading capabilities transform inbound healthcare documents into structured Salesforce information while supporting document review and downstream workflows. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Document Rotation; Record Type Association; Automated Document Checklist Item Creation) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Intelligent Document
NEW QUESTION # 75
Bloomington Caregivers needs to easily view all of the complex associations between patients, personal relationships, healthcare practitioners, other people, and organizations in healthcare. Which Health Cloud feature should a consultant leverage to meet this requirement?
Answer: B
Explanation:
Actionable Relationship Center (ARC) provides an interactive graph visualization of complex, multi-level relationships between patients, practitioners, caregivers, households, and facilities. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Actionable Relationship Center) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Agentforce Health architecture and implementation
NEW QUESTION # 76
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