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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: FlexCards | 23% | - Design FlexCards to ensure they meet customer requirements/needs - Explain the capabilities, use cases, and purpose of using FlexCards - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
| Topic 2: Data Tools | 23% | - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Design Integration Procedures and related Omnistudio Data Mappers |
| Topic 3: OmniScript | 27% | - Identify business process step requirements and map them to OmniScript Components required to implement them - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment |
| Topic 4: Best Fit Solutioning | 27% | - Create fit/gap analyses between requirements and OmniStudio capabilities - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Map process requirements to OmniStudio capabilities and explain the interaction between them |
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NEW QUESTION # 49
Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce. According to best practice, what data source should be used?
Answer: C
Explanation:
An Integration Procedure is the best data source to use for a FlexCard that needs to provide fields from both an external API and a Salesforce object. An Integration Procedure can combine multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. This way, the FlexCard can display data from different sources in one place
NEW QUESTION # 50
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
Answer: A
Explanation:
The order that the consultant should design the elements of the OmniScript to meet these requirements is:
Radio Input, Date Input, HTTP Action, DataRaptor Post Action. A Radio Input element can display a list of options for the user to choose from, such as customer satisfaction rating. A Radio Input element allows only one option to be selected at a time, and can also have icons for each option. A Date Input element can display a field for the user to enter a date value, such as call back date. A Date Input element can also have validation and formatting options, such as minimum and maximum dates, calendar picker, etc. An HTTP Action element can invoke a REST or SOAP service to retrieve data from an external system, such as a list of bills from the last 5 months. An HTTP Action element can store the response data in a JSON object for further processing. A DataRaptor Post Action element can write data to a Salesforce object or invoke a Salesforce API, such as creating a case with the list of bills in the case description
NEW QUESTION # 51
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
- Start a process to retrieve plan consumption data
- Create a new case
- Open a promotions web page
- Change the SIM card
Which combination should the consultant use in designing the solution?
Answer: B
Explanation:
The combination that the consultant should use in designing the solution is OmniScript and Navigate. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use an OmniScript to display the mobile plans for the Customer 360° console application. A Navigate action is a button or a link that can redirect the user to another web page or URL. The consultant can use Navigate actions to add the following actions to the FlexCard: start a process to retrieve plan consumption data, create a new case, open a promotions web page, and change the SIM card
NEW QUESTION # 52
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
- Enter the company's website
- Enter the account phone number
- Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution? Choose 3 answers
Answer: A,B,E
Explanation:
The three elements that the consultant should include in the OmniScript design solution are:
Telephone, Line Break, and Text. A Telephone element can display a field for the user to enter a phone number, with validation and formatting options. A Line Break element can insert a line break between two elements, making them display on separate lines. A Text element can display a field for the user to enter text, such as a website URL
NEW QUESTION # 53
Which two are appropriate use cases for Vlocity/OmniStudio's "Actions" framework within a FlexCard? Choose 2 answers
Answer: A,D
Explanation:
FlexCard Actions are commonly used to navigate users to related records or launch OmniScripts with contextual data pre-populated (e.g., account ID passed as a parameter). They are not used for org configuration tasks like sharing settings or Apex compilation.
NEW QUESTION # 54
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