Pass Guaranteed 2026 CIPS L5M9: Newest Operations Management Exam Syllabus

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Understand the concept and scope of operations management- Analyse the role and activities of operations management in organisations
  • 1. The extent of operations management in organisations
  • 2. Operations management in different types of organisations
  • 3. Definitions of operations and operations management
- Critically assess the objectives and strategies of operations management
  • 1. Order qualifying and order winning objectives
  • 2. From implementing to supporting to driving strategy
  • 3. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 4. The stages of development of operations strategy
  • 5. Top down and bottom up perspectives of operations strategy
Understand the improvement of operations management- Analyse operations improvement strategies
  • 1. Benchmarking techniques
  • 2. Lean operations and waste reduction
  • 3. Continuous improvement (Kaizen)
- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
Understand planning and control in operations management- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
- Analyse capacity planning and control
  • 1. Aggregate planning
  • 2. Scheduling techniques
- Analyse forecasting and demand management
  • 1. Demand management approaches
  • 2. Forecasting methods
Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Product and service design considerations
  • 2. Design for sustainability and lifecycle
- Analyse the design of processes and capacity
  • 1. Process types and layouts
  • 2. Capacity planning strategies

>> L5M9 Exam Syllabus <<

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CIPS Operations Management Sample Questions (Q95-Q100):

NEW QUESTION # 95
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE

Answer: A,D,E

Explanation:
The 5S Model is always to do with cleaning and organising. Therefore the correct answers are sorting, sustaining and shining. You may have seen this in other modules and the words might be slightly different, for example sweeping sometimes comes up instead of shining. The reason for the changes is that these are translations from Japanese, and depending on who translated it, the list is sometimes different. They always make the words begin with S though. See p.110


NEW QUESTION # 96
Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

Answer: D

Explanation:
This is dependability because it relates to keeping promises to customers. This is from p.37.


NEW QUESTION # 97
Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?

Answer: B

Explanation:
This is mass customisation as the items are produced both in large quantities and are customised for different client bases. See p.53 for more information on different production methods


NEW QUESTION # 98
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

Answer: D

Explanation:
you can't touch or hold), also requires operations management. P.2


NEW QUESTION # 99
The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?

Answer: A

Explanation:
1 is correct, Efficacy means the process meets its intended purpose (i.e. that it produces the intended result/ effect). This is from p.3 of the study guide.


NEW QUESTION # 100
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