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ServiceNow CIS-PA Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	Certified Implementation Specialist - Platform Analytics
Exam Number:	CIS-PA
Passing Score:	Approximately 75% (correct answers required)
Exam Price:	USD 250
Exam Format:	True/False, Multiple Choice, Multiple Select
Exam Duration:	90 minutes
Real Exam Qty:	Approximately 60
Related Certifications:	Certified Implementation Specialist - Platform Analytics
Available Languages:	English
Certificate Validity Period:	3 years
Sample Questions:	ServiceNow CIS-PA Sample Questions
Exam Way:	Online proctored or at a Pearson VUE testing center.
Pre Condition:	Recommended ServiceNow System Administrator certification and experience with the ServiceNow platform.
Official Syllabus URL:	https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/cis-pa-exam-blueprint.pdf

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ServiceNow CIS-PA Exam Syllabus Topics:

Topic	Details
Topic 1	Data Visualization: This section focuses on presenting data through widgets, interactive filters, appropriate visualizations, dashboards, and analyzing data using Analytics Hub and KPI Details.
Topic 2	Configure Breakdowns and Breakdown Sources: This section covers setting up breakdowns to analyze indicators across different dimensions, including breakdown mappings, matrices, exclusions, scripted mappings, and bucket groups.
Topic 3	Administration and Solutions: This domain covers administrative tasks using the Admin Console and accelerating deployment with pre-built Content Packs.
Topic 4	Perform Diagnostics and Troubleshooting: This section addresses identifying and resolving issues using Spotlight diagnostic tools to monitor system health and performance.
Topic 5	Data Collection: This domain explains how Performance Analytics gathers and processes data, including collection flow, configuration properties, and troubleshooting collection issues.
Topic 6	Configure Indicators and Indicator Sources: This domain addresses creating and configuring indicators (performance metrics), including source conditions, fact tables, indicator types, properties, and aggregation scripts.

ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which of the following accurately describes howFormula Indicatorsare calculated in ServiceNow?

A. They are calculated daily and stored in the main database
B. They are calculated in real time but stored as temporary data
C. They are calculated and displayed in real time without being stored
D. They are pre-calculated and stored for future use

Answer: D

Explanation:
Formula Indicators in Platform Analytics arepre-calculated during data collectionand their results arestored in the Indicator Facts table, just like automated indicators. They are not calculated in real time when a dashboard is viewed. Instead, they use the previously collected scores of their component indicators to compute a derived value at collection time.
This design ensures consistent historical analysis, predictable performance, and accurate trending. Real-time calculation would undermine historical integrity and dashboard performance, which is why ServiceNow explicitly avoids it for formula indicators. The stored results can then be reused across dashboards and reports without recalculation. ServiceNow documentation clearly states that formula indicators behave like other indicators in that they arepersisted for future analysis, making option C correct.

NEW QUESTION # 37
A filtered Time Series widget shows individual trends for the number of open incidents with High and Critical priorities.
Which action configures the Responsive Canvas Dashboard to show acombined trendfor the Critical and High-priority incidents?

A. CheckManual elementsand add widget elements for the High and Critical incidents
B. Apply an elements filter to return High and Critical incidents only
C. Set theShow multiple elements asproperty toSeparate
D. Set theShow multiple elements asproperty toAggregate

Answer: D

Explanation:
In Responsive Canvas dashboards, when a Time Series widget contains multiple elements, theShow multiple elements asproperty controls how those elements are visualized. Setting this property toAggregatecombines the values of all returned elements into asingle trend line, which is exactly the desired outcome when viewing a combined trend for High and Critical priority incidents.
Applying an elements filter (option D) limits which elements are displayed but does not combine them into one trend. Setting the property toSeparate(option C) explicitly shows individual trend lines for each element.
Manually adding elements (option B) still results in multiple distinct series unless aggregation is enabled.
According to ServiceNow Platform Analytics documentation, aggregation is the correct method for consolidating multiple indicator elements into one unified visualization on a dashboard.

NEW QUESTION # 38
What is an example of how Platform Analytics can help achieve the goal of reducing IT spending by 10%?

A. By generating comprehensive asset cost reports and importing them
B. By automating password resets for users
C. By conducting user satisfaction surveys to identify areas for improvement
D. By breaking down incident resolution costs and identifying areas to optimize

Answer: D

Explanation:
Platform Analytics helps reduce IT spending by enablingcost visibility, trend analysis, and optimization insights. Breaking downincident resolution costsallows organizations to identify high-cost incident categories, inefficient processes, or teams with unusually long resolution times. By correlating cost data with performance indicators, leaders can make data-driven decisions to streamline workflows, reduce rework, and optimize resource allocation.
User satisfaction surveys (option A) provide qualitative feedback but do not directly measure or reduce costs.
Importing asset cost reports (option B) is a reporting or data integration activity, not an analytics-driven optimization approach. Automating password resets (option D) is an operational improvement but does not directly leverage Platform Analytics capabilities. ServiceNow documentation emphasizes that Platform Analytics supportsstrategic objectivessuch as cost reduction by revealing inefficiencies through indicators, breakdowns, and historical trend analysis-making option C the correct answer.

NEW QUESTION # 39
Where areNext Experience DashboardsandData Visualizationscreated?

A. In the Analytics Center
B. In Reports Administration
C. In the Analytics Hub
D. In Analytics Administration

Answer: A

Explanation:
Analytics Centeris the workspace used to create and manageNext Experience DashboardsandData Visualizations. It provides a unified interface for building modern, interactive analytics experiences, including metric visualizations, time series, breakdown views, and dashboards.
Analytics Hub is primarily used forviewing and exploring existing analytics, not creating them. Reports Administration and Analytics Administration serve different purposes and do not support Next Experience dashboard creation. ServiceNow documentation explicitly identifies Analytics Center as the creation and management environment for Next Experience analytics content, making option D the correct answer.

NEW QUESTION # 40
What happens whenCollect recordsis enabled on an Automated Indicator form?

A. A list of sys_ids is stored during collection to allow drill down to records
B. An ad-hoc job runs to collect the scores immediately for testing purposes
C. A preview of the records that match the condition is displayed
D. An exact copy of the matching records is retained for future reference

Answer: A

Explanation:
WhenCollect recordsis enabled on an Automated Indicator, Platform Analytics stores thesys_ids of the recordsthat contributed to each indicator score at collection time. This capability enablesdrill-down functionality, allowing users to view the exact records behind a score directly from analytics widgets and dashboards. Importantly, Platform Analytics doesnot store full copies of records-only the identifiers- ensuring historical accuracy while maintaining storage efficiency.
Option A describes thepreview featureavailable when defining indicator conditions, not record collection.
Option B refers tomanual data collection, which is triggered separately. Option C is incorrect because Platform Analytics does not retain full record snapshots. ServiceNow documentation clearly states that enabling Collect records allows analytics users to drill into the contributing records for any given score, making option D the correct and precise answer.

NEW QUESTION # 41
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