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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Topic 2: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 3: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Topic 4: Customization, Productivity and Analytics	10%	- Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics
Topic 5: Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment
Topic 6: Service Request Management	25%	- Milestones and action plans - SR categories, assignment rules and routing - SR creation, lifecycle and processing - Service catalog and entitlements

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q24-Q29):

NEW QUESTION # 24
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
B. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
C. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
D. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

Answer: C

NEW QUESTION # 25
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Service Catalog in Functional Areas.
B. Select Create Category > Create Child Category.
C. Complete Category Name.
D. Check the Active flag.
E. Select the task Manage Service Request Categories.
F. Select Create Category > Create Top-Level Category.
G. Select Status = "Active".

Answer: B,E,F,G

NEW QUESTION # 26
What is the main function of the Data Security Policies?

A. defines the privileges and roles a particular user can have
B. defines the data a particular user can see and/or modify
C. defines the views the application can access
D. defines the views or functionalities the user can access
E. defines the actions a particular user can do

Answer: D

NEW QUESTION # 27
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Service request links
B. Product and category filtering
C. Default chat channel preferences
D. Default timezone
E. Default communication preferences
F. Knowledge management language locales
G. Default notification preferences
H. Knowledge management article links

Answer: A,B,F,H

NEW QUESTION # 28
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
C. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
D. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

Answer: B,D

NEW QUESTION # 29
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