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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Workspace Administration	- Slack workspace setup and configuration - User provisioning and identity management
Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance
Security and Compliance	- Authentication and access controls - Data retention and compliance settings

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Salesforce Certified Slack Administrator Sample Questions (Q131-Q136):

NEW QUESTION # 131
Your organization is choosing an identity provider (IdP) and preparing to launch Slack Enterprise Grid.
You want users to start working in Slack as soon as possible.
What is the best way to create new users so they can start working on your Enterprise Grid?

A. Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.
B. Downgrade your Slack plan to Business+ and turn off SSO.
C. Use Slack's built-in authentication, which will prompt members to sign in using their email address and Slack password.
D. Choose and configure your IdP before configuring single sign-on (SSO), since end users can't sign in to Enterprise Grid without SSO.

Answer: D

Explanation:
Slack requires:
"Enterprise Grid must use an identity provider (IdP) to manage authentication via SSO before users can sign in. SSO must be configured first for member access." Options A and B bypass the necessary authentication process and would create user confusion later.
Downgrading to Business+ (C) defeats the purpose of deploying Enterprise Grid.
(Reference: Slack Administration Study Guide - Preparing Identity Management for Enterprise Grid)

NEW QUESTION # 132
Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

A. Create one workspace, where each product line sold has its own channel.
B. Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
C. Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.
D. Create workspaces for each department and sub-department in the company.

Answer: C

Explanation:
In Enterprise Grid, Slack recommends that:
"Workspaces should be structured to group people based on how information is shared, and each employee should ideally have one primary workspace where they spend about 80% of their time." This minimizes disruption, maintains the current collaboration patterns, and keeps cross-functional communication effective.
(Reference: Slack Administration Study Guide - Enterprise Grid Design Strategies)

NEW QUESTION # 133
You're a Slack admin for SealBox, a company specializing in waterproof laptop cases. In preparation for a new product launch, SealBox partners with an advertising agency, Ad Heroes Inc. You create a Slack Connect channel and share it with Ad Heroes' Slack workspace.
The members of the Ad Heroes team are concerned about losing access to messages and files shared in the channel once the project ends and the channel is disconnected.
What will happen once the channel is disconnected? (Select the best answer.)

A. Ad Heroes will keep an archived version of the channel, but only files posted by Ad Heroes' workspace members will be visible in the channel.
B. All organizations will retain full access to the channel's history and can continue to use it as normal.
C. Ad Heroes will retain full control over the channel's history and can continue to post messages and files in it as normal.
D. The channel will be archived on Ad Heroes' workspace, but all messages and files shared by both organizations will remain accessible.

Answer: D

Explanation:
When a Slack Connect channel is disconnected:
"Each organization will keep an archived copy of the channel. All messages and files shared by members of both organizations remain accessible to each organization's members." Neither side can continue posting after disconnection - the channel is archived.
(Reference: Slack Administration Study Guide - Managing Slack Connect Disconnections)
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NEW QUESTION # 134
You're a Workspace Owner on a Slack Business+ plan.
Your organization plans to expand Slack usage to the entire company of 4,000 people, and your security team wants workspace access restricted to company email addresses.
What is the most secure option for onboarding all 4,000 users into Slack?
(Select the best answer.)

A. Enable admins to invite their departments into the workspace so that new members are automatically added to the correct channels.
B. Enable email signup so that those with an approved company email address can join by clicking your workspace's sign-up link or entering their email on the sign in page.
C. Integrate with a SAML-based identity provider (IdP) and SCIM API connector so that you can pre- provision members to the workspace.
D. Turn on Just-In-Time (JIT) provisioning and distribute an invite link that will allow those with the link to join the workspace.

Answer: C

Explanation:
Slack recommends for secure, large-scale onboarding:
"Using a SAML-based IdP with SCIM provisioning allows automatic user creation and deactivation based on your identity provider, ensuring security and control." Email signup (B) and JIT provisioning (C) are less secure. Admin invites (D) are manual and error-prone at this scale.
(Reference: Slack Administration Study Guide - Secure User Provisioning on Business+)
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NEW QUESTION # 135
Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?

A. Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
B. Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
C. Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
D. Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.

Answer: A

Explanation:
Slack best practices for managing high-volume help channels recommend:
"Creating regional help channels following a clear, consistent naming convention, such as #help-workplace- region, so requests are easier to route and monitor." This method ensures that requests are properly triaged without confusing users and keeps the support experience scalable.
(Reference: Slack Administration Study Guide - Best Practices for Managing High-Volume Support Channels)

NEW QUESTION # 136
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