Cisco 500-442 Actual Questions | Valid 500-442 Exam Vce

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Cisco 500-442 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Advanced Configuration	20%	- Configure roles and departments - Implement VXML applications - Configure RONA support
Topic 2: Configuration and Implementation	20%	- Implement precision routing - Configure agent teams and supervisors - Utilize Finesse administration tool
Topic 3: Basic Calls and Agent settings	20%	- Configure basic agent functionality - Deploy basic call settings - Configure basic call treatment - Build basic ICM scripts
Topic 4: Overview	20%	- Understand Contact Center basics - Describe CCE components and architecture - Explain call flow - Describe access tools
Topic 5: Reporting	10%	- Utilize CUIC
Topic 6: Advanced Features	10%	- Understand CCE features beyond default

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which variable remains available to all scripts in the system until reset?

A. User variable
B. Caller Entered digits
C. Call variable
D. Peripheral variable

Answer: C

NEW QUESTION # 40
What are two descriptions for the Agent Targeting Rule? (Choose two.)

A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
B. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
C. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
D. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
E. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

Answer: A,C

Explanation:
Agent Targeting Rules (ATR) in Cisco CCE simplify the configuration required to route calls directly to agents by defining ranges of agent extensions rather than requiring individual label configurations for each agent.
Why the Correct Answer is Right: A is correct because ATR simplifies Call Routing configuration specifically for Agent PGs (not VRU PGs). By defining extension ranges, administrators avoid creating individual labels for each agent in the routing client configuration. E is correct because the core function of an ATR is to specify an Agent Extension Range (e.g., 5000-5999) and valid Routing Clients. The ICM automatically handles label routing for any agent in that range.
Why Each Incorrect Answer is Wrong: B is wrong because Mobile Agent configuration is a separate feature- ATR is not specifically for Mobile Agent configuration. C is wrong because ATR uses Agent Extension ranges, not 'Agent ID ranges,' and it does not configure Media Groups-those are separate configuration objects. D is wrong because ATR is used for Agent PGs, not VRU PGs. VRU PGs handle IVR interaction, not agent call delivery.
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NEW QUESTION # 41
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

A. Monitor
B. Edit
C. Browse
D. Quick Edit

Answer: D

NEW QUESTION # 42
How does CUCM function in CCE?

A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
C. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
D. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.

Answer: A

NEW QUESTION # 43
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A. ICM responds to the Route Request by running a Routing Script.
B. CVP delivers a Route Request to the ICM Central Controller.
C. CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.
D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

Answer: D

Explanation:
In a Cisco Contact Center Enterprise (CCE) Call Flow, after a call arrives and is held on a port on the Ingress Gateway, the next step is typically D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server. This step initiates the call's entry into the Cisco Voice Portal (CVP) for further processing, which may include IVR interactions, queueing, or routing to an agent based on the defined call routing logic.References:Cisco CCE solution documentation provides detailed call flow diagrams and explanations, illustrating how calls progress through the system from the Ingress Gateway to CVP and beyond.

NEW QUESTION # 44
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