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Cisco 300-820 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Security10%- Security configuration
  • 1. Trunk and media security policies
  • 2. Endpoint, meeting, administration security
- Security architecture and services
  • 1. Encryption, authentication, access control
  • 2. Identity, key management, compliance
Topic 2: Cloud Management, Suite and Devices Administration20%- Monitoring and troubleshooting
  • 1. Call routing, meetings, messages issues
  • 2. Endpoint and service health monitoring
- Control Hub administration
  • 1. User, organization, site management
  • 2. Domain setup, security settings, integrations
Topic 3: APIs and Programmability10%- Development tools and portals
  • 1. App Hub, Developer Portal, Room OS Portal
  • 2. Device macros and automation
- Webex APIs
  • 1. Events and integration APIs
  • 2. Messaging, Meeting, Calling, People APIs
Topic 4: Collaboration Cloud Technologies25%- Expressway configuration and integration
  • 1. Network, certificates, clustering, QoS setup
  • 2. Dial plan, B2B communication, MRA implementation
- Key concepts and architecture
  • 1. Licensing and backup/restore procedures
  • 2. NAT, ICE, TURN, STUN
  • 3. Expressway media traversal and protocol interworking
Topic 5: Hybrid and Migration to the Cloud10%- Deployment models and integration
  • 1. Video Mesh, hybrid data security
  • 2. On-premises to cloud migration
- Hybrid services implementation
  • 1. Calendar, directory, message connectors
  • 2. Cloud Connected UC and migration tools
Topic 6: Suite and Device Configuration25%- Webex Calling configuration
  • 1. Locations, numbers, dial plans, permissions
  • 2. Trunks, route groups, translation patterns
- Webex Meetings and Messaging setup
  • 1. Endpoint registration and provisioning
  • 2. Deployment models and feature configuration

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Cisco Implementing Cisco Collaboration Hybrid and Cloud Technologies (CLHCT) v2.0 Sample Questions (Q146-Q151):

NEW QUESTION # 146
Refer to the exhibit. A customer reports degraded video quality during Webex Meetings. An engineer examines the Webex Control Hub statistics and notices the uplink bandwidth from the customer's site fluctuates sharply. Which two actions must the engineer take to restore video performance? (Choose two.)

Answer: A,B

Explanation:
Webex video quality depends on sufficient prioritized WAN bandwidth and correct DSCP classification. The policy prioritizes traffic marked AF41, so the engineer should confirm that Webex endpoints are marking video traffic as expected and increase the VIDEO class priority allocation if the current 20% is insufficient during fluctuating uplink conditions.


NEW QUESTION # 147
Refer to the exhibit. The administrator attempted to log in, but Jabber clients cannot log in via mobile and remote access. How is this issue resolved?

Answer: A


NEW QUESTION # 148
An organization is moving from on-premises Active Directory to Azure Active Directory. The Webex Control Hub administrator must configure directory synchronization so that user accounts in Azure AD are synchronized automatically into Webex. Which action must the administrator take in Webex Control Hub so that user attributes such as display name and UPN map correctly to Webex accounts?

Answer: A

Explanation:
Azure AD SCIM provisioning synchronizes users and mapped attributes from Azure AD into Webex Control Hub automatically. This allows attributes such as display name and UPN to map correctly to Webex user accounts during directory synchronization.


NEW QUESTION # 149
Which media encryption mode can be configured on an Expressway zone?

Answer: D


NEW QUESTION # 150
Which two licenses are required for the B2B feature to work? (Choose two.)

Answer: A,D


NEW QUESTION # 151
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