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Salesforce Plat-UX-102 Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	32%	- Value of Strategy Design 1. Explain the value of strategy design within the Salesforce ecosystem 2. Determine the appropriate design methods and tools to use based on the scenario 3. Given a scenario, identify the relevant discovery research activities - Research Methods 1. Synthesize research findings to inform strategy 2. Identify appropriate research methods for the scenario - Ethics and Values 1. Given a scenario, advocate for ethics and values on behalf of both users and the organization
Design	30%	- Business and Technical Capabilities 1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution - Vision and Roadmap 1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration - Collaboration 1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration
Leveraging Adjacent Roles/Skills	19%	- Knowledge and Skill Infusions 1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision

Section

Weight

Objectives

Discovery

32%

- Value of Strategy Design

1. Explain the value of strategy design within the Salesforce ecosystem
2. Determine the appropriate design methods and tools to use based on the scenario
3. Given a scenario, identify the relevant discovery research activities

- Research Methods

1. Synthesize research findings to inform strategy
2. Identify appropriate research methods for the scenario

- Ethics and Values

1. Given a scenario, advocate for ethics and values on behalf of both users and the organization

Design

30%

- Business and Technical Capabilities

1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution

- Vision and Roadmap

1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration

- Collaboration

1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration

Leveraging Adjacent Roles/Skills

19%

- Knowledge and Skill Infusions

1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision

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Salesforce Certified Platform Strategy Designer Sample Questions (Q152-Q157):

NEW QUESTION # 152
A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design Thinking methodology.
Which next step should the designer recommend to assist with prioritization?

A. Test for desirability and refine ideas based on feasibility
B. Analyze the feature feasibility and let technology drive future designs.
C. Survey users and prioritize building their most desired features.

Answer: A

Explanation:
In the Design Thinking process, testing for desirability ensures that ideas meet user needs and preferences. Refining these ideas based on feasibility takes into account the practical aspects of implementation, ensuring that the prioritized opportunities are both desirable to users and achievable by the team.

NEW QUESTION # 153
A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

A. Share prototypes of different interface directions with 100 people who regularly use their bank's app.
B. Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
C. Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.

Answer: C

Explanation:
Interviewing 8-10 customers about how banking fits into their lives and their ideal relationship with their bank is the best way to learn about the unique expectations of the company's customers. This method provides qualitative and contextual insights into the customers' needs, goals, pain points, and emotions. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-customer-interviews

NEW QUESTION # 154
A strategy designer at Cloud Kicks is assigned to a new project team with mixed backgrounds from around the company.
How could a kickoff meeting help align the project team before they begin working together?

A. Create a social contract and promote a detailed plan for how to execute on the new teams charter.
B. Facilitate activities to gain an understanding of each others' skills, communication styles, and expectations.
C. Outline chain of command and set ground rules for how to properly execute design thinking methodologies.

Answer: B

Explanation:
A kickoff meeting can help align the project team before they begin working together by facilitating activities to gain an understanding of each others' skills, communication styles, and expectations. This helps build trust, rapport, and collaboration among team members with different backgrounds and perspectives. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-a-kickoff-meeting

NEW QUESTION # 155
Cloud Kicks (CK) is a company of operational excellence However, CK has a hard time bringing innovative ideas to market, because investing In unproven tactics seems risky to its leaders who are used to making decisions based on metrics.
Which approach should a strategy designer take when presenting a new product vision to this group?

A. Conduct a competitive analysis of other products in the same market as the product vision.
B. Identify the biggest questions about the product vision and collect data on prototypes.
C. Run qualitative user research on the product vision and share key feedback with stakeholders.

Answer: B

Explanation:
The best approach to presenting a new product vision to a group of leaders who are used to making decisions based on metrics is to identify the biggest questions about the product vision and collect data on prototypes, as this helps validate or invalidate the assumptions and hypotheses behind the vision, and provide evidence-based arguments for its feasibility and viability. Running qualitative user research or conducting a competitive analysis may not be persuasive or relevant enough for this group.

NEW QUESTION # 156
Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device. What should the strategy designer do to engage with internal stakeholders invested in the project?

A. Align stakeholders on what success looks like and throughout the project.
B. Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs.
C. Assign specific tasks to each stakeholder so they each add something important to the project.

Answer: A

Explanation:
With multiple invested internal stakeholders, the priority is aligning them on a shared definition of success and keeping that alignment throughout - this prevents conflicting priorities from derailing the initiative. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Alignment on success gives stakeholders a common decision criterion throughout the project.
Without it, each function can optimize for a different outcome; with it, progress updates and trade-offs can be evaluated against a shared definition rather than personal or departmental preference. Here, Align stakeholders on what success looks like and throughout the project. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Assign specific tasks to each stakeholder so they each add something important to the project.
focuses attention elsewhere, while Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment

NEW QUESTION # 157
......

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