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NEW QUESTION # 13
A Platform Data Owner wants to improve data quality with reconciliation rules across five discovery sources. The Data Owner knows the best option is to include CMDB 360 / Multisource CMDB to manage and monitor discovery sources. The company currently does not have the ITOM Discovery license required for CMDB 360 / Multisource CMDB.
What can the Data Owner do in this case?
Answer: B
Explanation:
The Identification and Reconciliation Engine (IRE) is a core platform capability in ServiceNow and does not require CMDB 360 / Multisource CMDB to function. Even without the ITOM Discovery license, organizations can still define and use IRE reconciliation rules across multiple data sources.
IRE rules are source-aware and can evaluate attributes based on source precedence, regardless of whether CMDB 360 is enabled. CMDB 360 enhances visibility, governance, and monitoring of multiple sources, but it is not a prerequisite for reconciliation logic itself.
NEW QUESTION # 14
TheApache Web Server Identification Ruleis configured with the followingcriterion attributes:
Class
Configuration file
Version
Yesterday, anApache Web Server CIwas discovered as part ofService Mapping.
Today, the application ownerupgraded Apache to a different versionand reran discovery of the service.
What will happen in the CMDB?
Answer: C
Explanation:
This scenario hinges on how theIdentification and Reconciliation Engine (IRE) inServiceNowevaluatesidentification rules.
The identification rule for theApache Web Serverclass includesVersionas part of theidentifier criteria, along with Class and Configuration file. Identification rules must matchall criterion attributes exactlyfor an incoming record to be identified as an existing CI and reconciled.
Yesterday's discovery created an Apache Web Server CI with a specific version value. When Apache is upgraded and discovery is rerun, theVersion attribute changes. Because Version is part of the identifier, the incoming recordno longer matchesthe existing CI's identifier entry. As a result, the IREcannot identify the existing CIas the same configuration item.
When identification fails and no matching identifier entry is found, the IRE proceeds toinsert a new CI recordrather than updating the existing one. This behavior is intentional and protects the CMDB from incorrectly reconciling records that no longer meet identification criteria.
Option A is incorrect because reconciliation only occursafter successful identification.
Option C is incorrect because reclassification is unrelated to identification criteria.
Option D is incorrect because this is not an error condition; it is expected IRE behavior.
This example highlights abest practice caution:volatile attributes (such as Version)should generallynot be used as identifier attributes, as they can cause unintended CI duplication during upgrades.
NEW QUESTION # 15
Drag and Drop Question
A CMDB Administrator needs to set up CMDB 360/Multisource CMDB Drag and drop the system property to the functionality Some options may not apply.
Answer:
Explanation:
Explanation:
In ServiceNow, CMDB 360 / Multisource CMDB extends the Identification and Reconciliation Engine (IRE) to support multi-source visibility, reconciliation, and confidence scoring.
Configuration is controlled through system properties, each enabling a specific capability.
glide.identification_engine.multisource_enabled is the master switch that activates CMDB 360 functionality.
glide.identification_engine.multisource_cmdb_ci_enabled allows CMDB 360 to collect and evaluate data specifically from CMDB CI classes.
glide.cmdb.logger.source.cmdb_multisource enables detailed logging for troubleshooting multisource ingestion and reconciliation.
glide.identification_engine.multisource_recompute.max_ci_limit protects performance by limiting how many CIs can be processed during a recompute operation.
Capturing CMDB 360 data from non-CMDB classes is not supported, which is why no property applies to that option.
This mapping aligns with Data Foundations and CMDB governance best practices, ensuring CMDB 360 is enabled safely, transparently, and at scale.
NEW QUESTION # 16
(Choose 2 options)
Which ServiceNow solutions create automatic relationships?
Answer: A,B
Explanation:
Automatic relationship creation is fundamental to maintaining a service-aware and trustworthy CMDB. In ServiceNow, this capability is primarily delivered by Discovery and Service Mapping.
Discovery (Option C) automatically identifies infrastructure components-such as servers, network devices, and storage-and creates technical relationships between them (for example, "runs on," "connected to," or
"depends on"). These relationships form the backbone of infrastructure dependency mapping.
Service Mapping (Option B) builds on Discovery by creating application- and service-level relationships. It maps how application components interact across servers, databases, and middleware, resulting in accurate Application Service models aligned with CSDM. These relationships are created and maintained automatically as the environment changes.
Option A (IntegrationHub ETL) focuses on data ingestion and transformation; it does not inherently create or maintain relationships unless explicitly scripted. Option D (Workflow Studio) orchestrates processes and automations but does not discover or infer CI relationships.
Therefore, the ServiceNow solutions that create automatic relationships are Service Mapping and Discovery, making Options B and C correct.
NEW QUESTION # 17
Which is a purpose or requirement of CMDB Data Manager in ServiceNow?
Answer: B
Explanation:
The CMDB Data Manager capability in ServiceNow is designed to support CMDB governance, specifically around data lifecycle management. Its primary purpose is to ensure that CI records are retained, archived, and deleted in accordance with defined retention policies, regulatory requirements, and organizational data governance standards.
As CMDBs mature, they naturally accumulate obsolete, retired, or decommissioned CIs. If these records are not properly managed, they negatively impact CMDB health, reporting accuracy, discovery reconciliation, and performance. CMDB Data Manager addresses this by automating the archival and deletion of records once lifecycle conditions and retention thresholds are met.
NEW QUESTION # 18
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