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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel Strategy	25%	- Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels - User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management
Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Custom workflow templates 2. Automate routine processes
Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption
Discovery	20%	- Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Security	18%	- Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration
Governance and Administration	20%	- Workspace administration 1. Workspace settings and policies 2. Roles and permissions 3. Guest access management - Governance framework 1. Acceptable use policies 2. Data governance and compliance 3. Channel management policies

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Salesforce Certified Slack Consultant Sample Questions (Q68-Q73):

NEW QUESTION # 68
What is the most effective way to project manage a team in Slack?

A. Connect the Jira app to your team channel and ask for weekly updates through the app integration.
B. Send a check-in template to teammates to respond to on a weekly basis.
C. During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
D. Run team sync in channels using automated reminders to save time and keep updates regular and transparent.

Answer: D

Explanation:
The strongest answer is to run team syncs in channels using automated reminders. Slack's project- management value comes from moving status communication into visible, searchable channels and reducing dependency on synchronous meetings. Automated reminders or scheduled messages help keep updates consistent without relying on a manager to manually chase people. This approach also improves transparency because team members can see updates in context, respond in threads, and preserve decision history in the channel. Option A keeps the process dependent on Zoom and manual reminders, which underuses Slack.
Option C introduces a template but does not ensure visibility, automation, or channel-based collaboration.
Option D may be useful if Jira is part of the team's delivery workflow, but the question asks for the most effective Slack-native project management approach, not a tool-specific integration. Slack's official automation guidance supports scheduled channel messages for recurring reminders, daily standups, and project updates.
Reference topic: Channel Strategy - project channels, recurring updates, async team syncs, transparency, and workflow automation.

NEW QUESTION # 69
During a Slack implementation project, who is primarily responsible for configuring the Slack workspace settings in line with the client's security policies?

A. An external security consultant not associated with Slack or the Partner
B. The Partner's consultant, with oversight from the client's IT team to ensure compliance with security policies
C. The Slack team should configure all settings as they have the most technical expertise
D. The client's IT team alone, as they are responsible for internal security policies

Answer: B

Explanation:
The Partner's consultant, who has expertise in Slack implementations, should take the lead in configuring the workspace settings. However, it's crucial that this is done with the oversight and input from the client's IT team to ensure that the settings align with the client's security policies and internal requirements.

NEW QUESTION # 70
When preparing an experiential learning environment for a live Slack training session, what is a key element to include to ensure participants are actively engaged and applying what they learn?

A. Lectures that cover the theoretical aspects of Slack without any practical application
B. Interactive activities where participants use Slack features to complete real-world tasks and collaborate in breakout groups
C. Passive observation of a facilitator navigating Slack without any participant interaction
D. Tests at the end of the session assessing participants' knowledge of Slack without prior practical exercises

Answer: B

Explanation:
Interactive activities that involve using Slack features for real-world tasks and collaboration in breakout groups are essential in an experiential learning environment. This approach ensures participants are actively engaged and applying their learning, which enhances retention and understanding.

NEW QUESTION # 71
A company is restructuring its Slack workspace and wants to ensure that channels are easily identifiable and organized. What is the best practice they should be advised to follow regarding channel naming?

A. Use generic names like 'Channel-1', 'Channel-2' for simplicity
B. Allow team members to name channels freely without any guidelines
C. Use a fun and creative naming scheme for all channels to boost engagement
D. Implement a standardized naming convention based on team or project names

Answer: D

Explanation:
Implementing a standardized naming convention based on team or project names helps in easily identifying the purpose of each channel, facilitating better organization and navigation in the workspace.

NEW QUESTION # 72
A company is developing a Slack training program for employees who are new to the platform.
What type of learning materials should be included to best support these new users?

A. Advanced coding challenges for creating custom Slack bots and workflows
B. Exclusive focus on the historical background and development of Slack as a communication tool
C. Short, concise video tutorials covering essential Slack functions like messaging, channel usage, and basic integrations
D. Materials that only cover third-party integrations without addressing Slack's native features

Answer: C

Explanation:
For new Slack users, short and concise video tutorials that cover essential functions are highly effective. These materials provide visual and practical guidance on basic operations like messaging, using channels, and integrating common tools, which are fundamental for beginners.

NEW QUESTION # 73
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