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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITIL-5-Foundation |
| Passing Score: | 65% |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Extension Modules ITIL 4 Managing Professional ITIL 4 Foundation |
| Exam Format: | Multiple-choice |
| Certificate Validity Period: | 3 years |
| Available Languages: | Japanese, French, Polish, English, Italian, Portuguese, Chinese (Simplified), Chinese (Traditional), Spanish, German |
| Exam Duration: | 60 minutes |
| Exam Price: | USD 383 |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online (proctored) or at a Pearson VUE test center |
| Pre Condition: | No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation |
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NEW QUESTION # 28
How does the ' organizations and people ' dimension contribute to effective product and service management?
Answer: A
Explanation:
The organizations and people dimension contributes by ensuring that skills, culture, structure, leadership, and communication support value creation, so option A is correct. ITIL emphasizes that effective product and service management depends not only on processes and tools, but also on human capability and organizational behavior. This dimension includes roles, responsibilities, authority, competencies, culture, collaboration, psychological safety, and continual learning. When these elements are healthy and aligned with strategy, teams are better able to make decisions, adapt to change, manage complexity, and work across boundaries.
Defining technologies belongs to information and technology. Managing external relationships belongs to partners and suppliers. Automating workflows relates more to process and technology considerations.
Therefore, the human and cultural foundation of effective management is the organizations and people dimension.
NEW QUESTION # 29
How do service providers contribute to the creation of service value for consumers?
Answer: A
Explanation:
ITIL explains service value by connecting outcomes, costs, and risks. In that explanation, service providers help consumers achieve outcomes and, in doing so, take on some of the associated costs and risks. The book also states that service providers are usually specialized in certain types of services, and this specialization gives them access to the resources, knowledge, skills, and experience needed to deliver quality and assurance.
That is why option A is the correct answer. Option B goes too far because consumers still need resources of their own to consume services. Option C is misleading because the consumer still has responsibilities in a service relationship; the provider does not replace the consumer entirely. Option D is incorrect because service providers influence value but do not directly determine the consumer's financial outcomes. ITIL's core definition of a service is also relevant here: a service facilitates outcomes without the consumer having to manage specific costs and risks. When the question asks how providers contribute to service value, ITIL's answer is specialization plus reduction or management of consumer costs and risks, which is captured best by A.
NEW QUESTION # 30
What is the primary purpose of a product in ITIL digital product and service management?
Answer: B
Explanation:
The primary purpose of a product in ITIL is to offer value to consumers through a defined configuration of resources, so option A is correct. A product combines resources such as technology, people, information, processes, and partner capabilities in a way that is designed to create value. Services are often built on products, and products provide the structure and capabilities that services use to facilitate outcomes. Option C describes the purpose of a service more directly than the purpose of a product. Products do not replace service management practices, nor is compliance their primary purpose, even though compliance may be a requirement. ITIL integrates product and service management because products are central to how value is made possible, while services are central to how value is experienced and co-created through relationships.
NEW QUESTION # 31
Which statement about a basic relationship is true?
Answer: A
Explanation:
The correct answer is B. ITIL Version 5 describes different types of service relationships, including basic, cooperative, and collaborative relationships. A basic relationship typically involves standardized or out-of-the- box services offered to a wide group of customers. These services are usually supported by standard contracts, service level agreements, and experience-based agreements, especially for mass-market services. Examples include mobile operators, broadband providers, transport companies, and cloud providers offering standard storage or computing resources. Option A is more appropriate for deeper cooperative or collaborative relationships that may operate across multiple organizational levels. Option C is incorrect because customization is usually associated with cooperative or bespoke service relationships, not basic ones. Option D is also incorrect because innovation and business growth are more characteristic of collaborative relationships where the provider and consumer share goals, risks, and planning. A basic relationship is usually more standardized, less customized, and based on limited interaction beyond agreed service consumption and delivery.
NEW QUESTION # 32
Which of the following describes a management practice?
Answer: C
Explanation:
A management practice is best described as a set of organizational resources and capabilities designed to perform work or accomplish an objective, which makes option B correct. In ITIL, a practice is broader than a process. It includes not only activities and workflows, but also roles, competencies, information, technology, partners, and other resources needed to perform effectively. This reflects the Four Dimensions and ITIL's holistic approach. Option A and D describe value streams or processes more closely, depending on interpretation. Option C refers more to a model or visualization of value co-creation rather than a practice.
Practices such as incident management, service level management, architecture management, and supplier management enable the organization to perform specific types of work consistently and effectively within the wider value system.
NEW QUESTION # 33
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