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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud-AP
Exam Format:	Multiple Choice, Multiple Select
Exam Duration:	105 minutes
Exam Price:	USD 75
Real Exam Qty:	60
Available Languages:	English
Related Certifications:	Salesforce OmniStudio Consultant Salesforce Industry Cloud Credentials Salesforce Communications Cloud
Recommended Training:	OmniStudio Learning Modules Salesforce Trailhead - Communications Cloud
Exam Registration:	Salesforce Credentials Registration
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam via Salesforce authorized testing provider
Pre Condition:	Recommended: Familiarity with Salesforce platform fundamentals and Industry Cloud concepts
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/accredited-professional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q60-Q65):

NEW QUESTION # 60
Unified communication is dependents on a large number legacy system that works in virtual product silos.
Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. Who will be the main point of contact for migration
B. What tools and databases will be used to perform the migration
C. What data and from which system will be migrated
D. What is the quality, structure and frequency of the data migration?
E. What will be the overall cost for migration?

Answer: B,C,D

Explanation:
When planning a migration strategy, especially in a complex system landscape, it ' s crucial to understand the data sources (A), the tools and databases for migration (C), and the quality, structure, and frequency of data migration (E). These factors directly impact the technical approach to migration, ensuring that the strategy is realistic, efficient, and aligned with business goals.References:Best practices for system migration in Salesforce, focusing on data integrity, migration tools, and data quality assessment.

NEW QUESTION # 61
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Raise support case to retrieve a data load report to summarize the data load.
B. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
C. Inform the business that data migration is completed and errors resolved in development
D. Analyze and resolve any errors that were encountered and perform additional data load for any failed records

Answer: B,D

NEW QUESTION # 62
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
B. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
C. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
D. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product

Answer: A

NEW QUESTION # 63
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design a contract creation and contract renewal flows
B. Design order capture and order fulfillment flows
C. Design a quoting flow to negotiate price and discount approval process.
D. Design opportunity management flows and convert the opportunity to quote.

Answer: C,D

Explanation:
To accommodate a request for a negotiated price, designing a quoting flow that includes a price negotiation and discount approval process (B), and managing opportunities with a flow to convert them to quotes (D), are crucial. This ensures that UT can efficiently manage custom pricing requests within the Communication Cloud environment.References:Salesforce CPQ and Sales Cloud documentation on quoting and opportunity management.

NEW QUESTION # 64
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Raise support case to retrieve a data load report to summarize the data load.
B. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
C. Inform the business that data migration is completed and errors resolved in development
D. Analyze and resolve any errors that were encountered and perform additional data load for any failed records

Answer: B,D

Explanation:
Once the data load is completed in production, it ' s crucial to analyze and resolve any errors encountered (A) and validate that the data volumes match expectations, including spot checks for accuracy (B). These steps ensure the integrity and correctness of the migrated data in the production environment.References:Salesforce data migration best practices and validation techniques.

NEW QUESTION # 65
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