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| Section | Weight | Objectives |
|---|---|---|
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
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NEW QUESTION # 65
What are the key components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
Answer: A,B,D
NEW QUESTION # 66
How can Master Data be created and maintained in FSM?
There are three correct answers.
Answer: A,B,C
NEW QUESTION # 67
Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
Answer: A,B,E
NEW QUESTION # 68
Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.
Answer: B
NEW QUESTION # 69
In which cases can assignment duration prediction be used?
There are two correct answers.
Answer: A,D
NEW QUESTION # 70
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