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Microsoft MB-240 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Microsoft Dynamics 365 Field Service Functional Consultant
Exam Number:	MB-240
Passing Score:	700 / 1000
Exam Price:	USD 165 (may vary by region)
Related Certifications:	Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Certificate Validity Period:	1 year (renewable annually via free online assessment)
Exam Format:	Multiple choice, Drag and drop, Best answer, Case studies
Real Exam Qty:	40-60
Exam Duration:	120 minutes
Available Languages:	Japanese, Portuguese (Brazil), Spanish (Latin America), Chinese (Simplified), German, English, Korean, French
Recommended Training:	Dynamics 365 Field Service Documentation Microsoft Learn MB-240 Learning Path
Exam Registration:	Microsoft Certification Exam Registration Pearson VUE Microsoft Exams
Sample Questions:	Microsoft MB-240 Sample Questions
Exam Way:	Online proctored via Pearson VUE or in-person at authorized test centers
Pre Condition:	No mandatory prerequisites, but recommended familiarity with Dynamics 365 fundamentals and field service concepts
Official Syllabus URL:	https://learn.microsoft.com/credentials/certifications/d365-field-service-functional-consultant-associate/

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Skills measured

Manage inventory and purchasing (5-10%)
Implement Connected Field Service (10-15%)
Manage work orders (15-20%)

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q195-Q200):

NEW QUESTION # 195
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:

NEW QUESTION # 196
You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receivingthe products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:

NEW QUESTION # 197
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.

A. Assign the Field Service-Administrator security role to the RSO user.
B. Add RSO to the profile Field Service-Administrator.
C. Enable Resource Scheduling Optimization.
D. Add the RSO dispatcher role to a dispatcher.
E. Set Connect to Maps as Yes.

Answer: B,C,E

Explanation:
Section: Schedule and dispatch work orders
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration

NEW QUESTION # 198
Your company wants use Microsoft Dynamics 365 Customer Voice to obtain feedback on their customers' on- site service experience.
You need to create a survey which will be sent automatically to a customer once their work order is completed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:

NEW QUESTION # 199
You need to install and configure Connected Field Service.
What is required?

A. ExpressRoute
B. Microsoft Azure Resource Group
C. Content Delivery Network (CDN)
D. Microsoft Azure Traffic Manager

Answer: B

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected- field-service

NEW QUESTION # 200
......

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