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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: AI and Arbitration	8%	- Business levers for ranking - AI-driven prioritization - Action arbitration logic
Topic 2: Next-Best-Action Concepts	12%	- Define starting population - Always-on outbound essentials - Optimize customer value in contact center - Customer engagement blueprint - One-to-one customer engagement - Optimize Next-Best-Action strategy
Topic 3: Business Agility in 1:1 Engagement	15%	- Change management - Pega GenAI for content and operations - Operational workflows
Topic 4: Actions and Treatments	12%	- Define outbound actions - Manage customer actions - Present offers on web channels
Topic 5: Decision Strategies	15%	- Predictive analytics integration - Adaptive models - Design and test decision strategies
Topic 6: Engagement Policies	15%	- Define engagement policies - Design and manage customer journeys - Build engagement strategies
Topic 7: Channels	10%	- Multi-channel delivery - Email and third-party integration - Real-time containers
Topic 8: Contact Policy and Volume Constraints	13%	- Prevent action overexposure - Control outbound exposure - Set volume limits

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최신 Pega Decisioning Consultant PEGACPDC25V1 무료샘플문제 (Q80-Q85):

질문 # 80
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?

A. Volume constraints
B. Suitability rules
C. Outbound channel limits
D. Suppression policies

정답：A

설명：
Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement the requirement that customers do not receive more than four promotional emails per quarter, regardless of past responses to that action by the customer. You can configure the volume constraint to limit the number of actions per channel per quarter and select the option to ignore previous responses. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per quarter. Suppression policies are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on the number of times the action is presented. Suitability rules are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on the number of times the action is presented.

질문 # 81
In the following figure, a volume constraint uses the Return any action that does not exceed constraint mode with the three following action type constraints that have remaining limits:
1.Maximum 50 Daily with Action: Protect Your Device, 5 remaining
2.Maximum 75 Daily with Action: MyFone Buds, 7 remaining
3.Maximum 25 Daily with Action: MyFone AirPods Pro, 0 remaining
A customer, CUST-01, qualifies for all the three actions. Given this scenario, how many actions does the system select for CUST-01 in the outbound run?

A. 0
B. 1
C. 2
D. 3

정답：A

질문 # 82
GlobalRetail operates in a fast-changing digital marketplace where customer preferences and competitor offers change weekly. Their marketing team struggles with lengthy approval processes that prevent quick responses to market trends, often causing them to miss critical engagement opportunities.
What does agility represent in the context of customer engagement projects?

A. Outsourcing decision-making processes to external vendors for faster implementation speeds
B. Automating all business processes through artificial Intelligence and machine learning algorithms
C. An organization's ability to react quickly to marketplace changes and emerging trends
D. Eliminating all testing requirements to completely accelerate software deployment cycles

정답：C

질문 # 83
MyCo, a telecom company, wants to start promoting data plan offers through SMS to qualified customers. The marketing team needs to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?

A. Select a different audience sample with a similar profile.
B. Run the starting population segment daily.
C. Select the Refresh the audience checkbox.
D. Trigger an external Extract-Transform-Load (ETL) process.

정답：C

질문 # 84
As a decisioning architect, you have built a decision strategy that selects actions that are below the average printing cost. The decision strategy contains 'Black Label', 'Red Label,' and 'Blue Label" Proposition components. The printing cost of the Proposition components are calculated based on the 'BaseCost' and
'LetterCount*.

The details of the proposition components are provided in the following table:

Which propositions does the strategy output?

A. Black Label and Blue Label
B. Black Label and Red Label
C. Red Label
D. Black Label

정답：B

질문 # 85
......

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