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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Integration points and architecture
    • 2. Use cases and business scenarios
      - Integration between CX solutions
      • 1. Consistency across customer interactions
        • 2. Efficiency and personalization benefits
          Topic 2: Articulating Value and Business Outcomes25%- Demonstrating impact on customer engagement
          - Linking solutions to business goals
          - Value proposition of integrated CX portfolio
          Topic 3: Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
          • 1. Sales solutions
            • 2. Service solutions
              • 3. Customer Data solutions
                • 4. Commerce solutions
                  • 5. Marketing solutions
                    - Unified offering for customer relationship enhancement

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

                    NEW QUESTION # 24
                    Which of the following actions can you perform in SAP Customer Data Cloud?

                    Answer: A


                    NEW QUESTION # 25
                    Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
                    Note: There are 3 correct answers to this question.

                    Answer: B,D,E


                    NEW QUESTION # 26
                    Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
                    Note: There are 3 correct answers to this question.

                    Answer: A,B,E


                    NEW QUESTION # 27
                    Which of the following are capabilities of SAP Sales Cloud Version 2?
                    Note: There are 3 correct answers to this question.

                    Answer: B,C,E


                    NEW QUESTION # 28
                    Which application would you use to execute an email campaign for a target group?

                    Answer: A


                    NEW QUESTION # 29
                    ......

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