Salesforce-Loyalty-Management資格問題集、Salesforce-Loyalty-Managementミシュレーション問題

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Salesforce Salesforce-Loyalty-Management Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Loyalty Management Accredited Professional Exam
Exam Number:	Salesforce-Loyalty-Management
Available Languages:	English
Related Certifications:	Salesforce Loyalty Management Accredited Professional
Real Exam Qty:	60
Certificate Validity Period:	24 months
Exam Format:	Multiple Select, Multiple Choice
Exam Duration:	90 minutes
Passing Score:	70
Exam Price:	$150 USD
Sample Questions:	Salesforce Salesforce-Loyalty-Management Sample Questions
Exam Way:	Online proctored or Onsite at a testing center
Pre Condition:	Candidates should have experience with Salesforce administration and implementation of Loyalty solutions.
Official Syllabus URL:	https://trailhead.salesforce.com/help?article=Salesforce-Loyalty-Management-Accredited-Professional-Exam-Guide

>> Salesforce-Loyalty-Management資格問題集 <<

Salesforce-Loyalty-Managementミシュレーション問題、Salesforce-Loyalty-Management試験関連赤本

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Salesforce Salesforce-Loyalty-Management 認定試験の出題範囲：

トピック	出題範囲
トピック 1	統合: シームレスなロイヤルティ管理エクスペリエンスを実現するには、統合が不可欠です。このトピックでは、Salesforce パートナーが API テンプレートとエンドポイントを使用して、Marketing Cloud、Commerce Cloud、Service Cloud、Salesforce CDP、および外部システムを統合するための戦略を決定します。
トピック 2	継続的なロイヤルティ管理: このセクションでは、Salesforce パートナーが実装後にロイヤルティソリューションを維持および最適化できるようにします。トピックには、分析とダッシュボードの活用、サンドボックスから本番への移行、ロイヤルティキャンペーンの管理、モバイルアプリ機能の活用、サービス関連の問題の解決などが含まれます。
トピック 3	ロイヤルティプログラムとプロセスの構成: このセクションでは、ロイヤルティプログラムの基本機能と高度な機能の構成に焦点を当てます。Salesforce パートナーは、このトピックで階層モデル、メンバーとパートナーの管理、顧客インセンティブ、体験機能の構成方法を学習します。サブトピックには、Experience Cloud テンプレートを使用したプロモーション、資格ルール、パーソナライズされたロイヤルティページの定義も含まれます。複雑な処理ルール、ユーザーアクセスモデル、分析ダッシュボードを構成することで、Salesforce パートナーは、スケーラブルで顧客中心のロイヤルティソリューションを提供する専門知識を身に付けることができます。
トピック 4	戦略と設計: Salesforce パートナーは、ロイヤルティ管理が顧客のビジネスニーズ、プロセス、データ要件、プログラムパラメータとどのように連携するかを学びます。このセクションでは、適切なロイヤルティアーキテクチャの特定、ポイントと引き換えプロセス、特典の種類、プロモーションライフサイクルの定義について説明します。ロイヤルティ管理を実装するためのベストプラクティスも取り上げ、実際のシナリオに実際に適用できるようにします。

Salesforce Loyalty Management Accredited Professional Exam 認定 Salesforce-Loyalty-Management 試験問題 (Q105-Q110):

質問 # 105
Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A. Install the Salesforce Loyalty Member Mobile App
B. Enable Experience Cloud and customize the Loyalty Member Portal
C. Create and implement a feature-rich Loyalty Member Mobile App
D. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience

正解：B

質問 # 106
The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A. Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
B. Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
C. Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects
D. Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects

正解：A

解説：
To analyze earningactivities in the Loyalty Program, Cloud Kicks ' Management team needs:
* Option D: " Read, View All " access on the " Journal Type, " " Journal Subtype, " and " Transaction Journal " Objects. This level of access allows the management team to view comprehensive information about all types of transactions and activities within the Loyalty Program, including earning activities, enabling detailed analysis and reporting.
Reference: Salesforce Loyalty Management documentation on data access and security settings outlinesthe importance of appropriate access levels for different user roles to ensure they can view and analyze relevant data within the Loyalty Program.

質問 # 107
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?

A. Issue a promotion to the member of the mission benefits
B. Confirm the program and member are in an active status
C. Adjust points on the member record to trigger member benefits actions
D. Confirm the member is assign to the correct tier and that tier has benefits

正解：D

解説：
To troubleshoot and correct the issue of a Loyalty member missing benefits despite achieving Gold tier status, the Administrator should first confirm that the member is assigned to the correct tier and that the tier includes the expected benefits. This involves checking the member's tier assignment within the Loyalty Program to ensure it reflects their Gold status and reviewing the associated tier benefits to confirm they are correctly configured and active. This step is crucial in identifying any discrepancies or issues in tier assignment or benefit configuration that may be causing the member to miss out on their entitled benefits.

質問 # 108
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?

A. Name, Program, Program Partnership Category, Type, Billing Type
B. Name, Partnership Start Data, Industry, Status, Billing Type
C. Name, Partnership Start Data, Billing Type, Status, Type
D. Name, Partnership Start Data, Industry, Status, Type

正解：D

質問 # 109
An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A. Member Services Manager Home Dashboard
B. Team Performance Dashboard
C. Loyalty Member Services Dashboard
D. Program Manager Home Dashboard

正解：C

解説：
To develop an InApp-Dashboard showing top and bottom agent performers in the Loyalty call center, the most suitable dashboard available through the Analytics Studio tool is the:
* Loyalty Member Services Dashboard (D): This dashboard is designed to track the performance of agents interacting with loyalty program members, including metrics like the number of members assisted, customer satisfaction scores, and modifications made by agents. It provides insights into agent
* performance and service quality in the context of loyalty member services.
The Program Manager Home Dashboard (option A), Member Services Manager Home Dashboard (option B), and Team Performance Dashboard (option C) may contain relevant metrics but are not specifically tailored to tracking individual agent performance in the context of loyalty member services.
Salesforce documentation on Analytics for Loyalty would provide information on available dashboards and their intended use cases, including how to customize and leverage them for specific analytical needs, such as tracking call center agent performance.

質問 # 110
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