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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deploy | 5% | - Post-deployment monitoring and optimization - Pre-deployment validation and preparation - Manage mobile and user experience |
| Topic 2: Discovery | 11% | - Define required capabilities and use cases - Identify customer personas and stakeholders - Gather functional and technical requirements |
| Topic 3: Implement | 42% | - Set up care programs, patient management and workflows - Customize features for specific use cases - Installation and configuration of Health Cloud - Configure applications and OmniStudio components |
| Topic 4: Design | 42% | - Security, compliance and data access design - Solution design using best practices - Integration and data migration strategy - Healthcare data modeling - Define success metrics and reporting |
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NEW QUESTION # 45
A consultant is preparing to install Health Cloud in a production org for the first time.
Which three tasks should the consultant ensure are completed prior to installing Health Cloud?
Choose 3 answers
Answer: A,D,E
Explanation:
Step-by-Step
Salesforce Health Cloud Prerequisites:
Enable Person Accounts:
Required for representing patients and healthcare contacts.
"Person Accounts must be enabled before installing Health Cloud."
- Reference: Health Cloud Installation Prerequisites
Enable Chatter:
Health Cloud uses Chatter for collaboration between care teams.
"Chatter must be enabled to use Health Cloud features like care coordination and notes."
- Reference: Health Cloud Installation Prerequisites
Enable Contacts to Multiple Accounts:
Necessary to relate patients to multiple organizations/providers.
"Enable Contacts to Multiple Accounts to relate contacts (patients) to more than one account (e.g., provider, payer)."
- Reference: Health Cloud Installation Prerequisites
Other Options:
B . Enable Shield Event Monitoring: Not required for Health Cloud installation (but is a best practice for auditing and compliance in some orgs).
D . Enable Health Cloud Installation Monitor: Not a standard Salesforce setting or prerequisite.
Reference:
Health Cloud Installation Prerequisites
NEW QUESTION # 46
In which two ways can a Data Architect ensure PHI/PII data visibility is minimized during the migration of Patient Data from an existing Service Cloud org to a new HC org?(Choose 2)
Answer: C,E
Explanation:
According to the Health Cloud Data Model Developer Guide, two ways that a data architect can ensure PHI/PII data visibility is minimized during the migration of patient data from an existing Service Cloud org to a new Health Cloud org are:
Use Salesforce Data Masking when moving data to a sandbox. Data Masking is a tool that helps you protect sensitive data in sandboxes by masking it with anonymized values.
Use Data Templates to exclude PHI/PII data from being added to partial copy sandboxes. Data Templates are files that specify which objects and fields to include or exclude when creating a partial copy sandbox. Exporting data to a spreadsheet to remove PHI before importing it into a sandbox is not a recommended way, as it can introduce errors and security risks. Ensuring sandboxes have Platform Shield enabled is not a valid way, as Platform Shield is not a feature of sandboxes. Platform Shield is a product that allows encryption of data at rest in production orgs.
NEW QUESTION # 47
Which features does Health Cloud Consent Management provide? (Choose two)
Answer: A,B
NEW QUESTION # 48
A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.
Which capability should a consultant leverage to address this requirement?
Answer: B
Explanation:
Benefits Eligibility and Verification is a Health Cloud capability that allows users to verify a patient's insurance plan information and coverage in real time, directly on the patient record1. Users can connect with verification partners easily by integrating with third-party benefits and eligibility services1. Users can also check benefits for medical services, pharmacy, and medical equipment to ensure patients have the required coverage before their visit1.
This capability can help a provider's office to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment. The call center agent can access the patient's account record, click the tab that contains the Benefits Verification component, and see a list of the available health insurance plans for the patient2. The agent can then verify the plan benefits, such as eligibility, coverages, and copayments, by clicking Verify Benefits2. The page then updates with real-time details of the patient's benefits for the selected plan2.
Reference:
1: Get Started with Benefits Verification Unit | Salesforce Trailhead 2: Work with Benefits Verification Unit | Salesforce Trailhead
NEW QUESTION # 49
When accessing a person account record within Health Cloud, the user must have access to the entire account.
What should a consultant do in this scenario, according to Health Cloud implementation best practice?
Answer: A
Explanation:
Step-by-Step
Salesforce Health Cloud Best Practice for Person Accounts Access:
Person Accounts in Salesforce are a combination of an Account and a Contact.
To ensure that access to the person account (patient record) gives access to all data on the record, Salesforce recommends setting the Contact sharing setting to "Controlled by Parent".
This means the sharing and visibility of the Contact (patient details) will follow the sharing settings of the parent Account (the Person Account).
Salesforce Documentation Reference:
"For Person Account sharing and access, set the Contact object sharing setting to Controlled by Parent. This ensures that users with access to the Account (Person Account) also have access to the associated Contact data."
- Reference: Health Cloud Implementation Guide, Sharing and Access
Why Not the Other Options?
A . Set Modify All on the Account object at the Profile level: Too broad; not recommended due to least privilege principle.
C . Set Private for the Contact object: Would prevent access to the Contact, even if user has access to the Account.
D . Set the organization-wide default to Public Read Write for the Account object: Not best practice for healthcare, as it risks overexposing sensitive data.
Reference:
Health Cloud Implementation Guide - Sharing and Access
NEW QUESTION # 50
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