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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionObjectives
Topic 1: Intangible Deliverables- Communication and visioning
  • 1. Storytelling for product strategy
    • 2. Vision presentation techniques
      - Stakeholder alignment
      • 1. Cross-functional relationship mapping
        • 2. Stakeholder engagement strategies
          Topic 2: Tools and Artifacts- Salesforce platform capabilities
          • 1. High-level platform feature mapping
            • 2. Feasibility, desirability, viability assessment
              - Co-creation methods
              • 1. Design collaboration techniques
                • 2. Stakeholder workshops
                  Topic 3: Value Design- Strategic direction
                  • 1. Innovation opportunity identification
                    • 2. Business outcome alignment
                      - Challenge framing and problem definition
                      • 1. Defining effective challenge statements
                        • 2. Understanding organizational dynamics

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                          Salesforce Certified Platform Strategy Designer Sample Questions (Q148-Q153):

                          NEW QUESTION # 148
                          Cloud Kicks (CK) is working on enhanced functionality for an existing sates application.
                          What should CK do to ensure the proposed design is compatible with the current data model7

                          Answer: C

                          Explanation:
                          A technical design critique is a method that helps ensure the proposed design is compatible with the current data model by inviting feedback from technical experts, such as developers or architects. It helps identify potential issues or gaps in the design and suggest improvements or alternatives. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/run-a-technical-design-critique


                          NEW QUESTION # 149
                          A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.
                          Which method of co-design workshop should be used?

                          Answer: A

                          Explanation:
                          Journey mapping is the most effective co-design workshop method for helping service agents understand the customer support experience comprehensively. It visually represents the customer's end-to-end journey, highlighting pain points, opportunities for improvement, and areas causing disjointed experiences, fostering a shared understanding among agents.


                          NEW QUESTION # 150
                          Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company's website navigation menu. CK's strategy designer asks the design team to revise the menu by co-designing it with end users.
                          Which technique should be used to do this?

                          Answer: A

                          Explanation:
                          Card sorting is a technique that should be used to co-design the website navigation menu with end users. Card sorting is a method that involves asking users to organize items into groups or categories, and label them according to their preferences. It helps understand how users think about the information architecture and structure of a website, and design a menu that is intuitive and user-friendly. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-card-sorting-session


                          NEW QUESTION # 151
                          The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience.
                          What should analogous research help them accomplish?

                          Answer: B

                          Explanation:
                          Analogous research is a type of research that involves looking at examples from other domains or industries that have similar challenges or goals as the design project. It helps generate unexpected ideas and increase empathy by exposing the design team to different perspectives and solutions. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-analogous-research


                          NEW QUESTION # 152
                          Cloud Kicks feels confident about its vision for a new loyalty program and has received approval from leadership to begin development.
                          What is needed from the strategy designer to inform a roadmap from MVP to mature offering?

                          Answer: A

                          Explanation:
                          Phases of feature development are needed from the strategy designer to inform a roadmap from MVP to mature offering. Phases of feature development are stages or steps that define how a feature or solution will evolve over time, from its initial version to its final version. They help plan and prioritize the scope and sequence of work, and communicate the vision and value proposition of the product or service. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-phases-of-feature-development


                          NEW QUESTION # 153
                          ......

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