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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 2: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 3: Managing Resources | 16% | - Manage time sheets, operating hours, and skills - Configure service territories and membership - Understand license types and deployment - Set up and manage crews and resource types |
| Topic 4: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Topic 5: Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products |
| Topic 6: Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools |
| Topic 7: Configuring Mobility | 10% | - Configure Field Service mobile app settings - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes |
| Topic 8: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
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NEW QUESTION # 147
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
Answer: A,C,E
Explanation:
These are three factors that should be considered when configuring routing. Routing is the process of finding the best resource for a service appointment based on variouscriteria and constraints. A schedule policy is used to define the routing preferences and rules for a service territory or operating hours. A work rule is used to define a scheduling constraint or preference for a service appointment or a resource. A service objective is used to define a scheduling goal or metric for a service appointment. The Resource Availability work rule is used to calculate travel time and breaks as part of the resource's availability. The Default Travel Speed is used to estimate thetravel time between locations if a different travel speed is not specified for the resource.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_routing.htm&type=5 https://help.salesforce.
com/s/articleView?id=sf.fsl_schedule_policies.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fsl_work_rules.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fsl_service_objectives.
htm&type=5
NEW QUESTION # 148
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs toalso update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?
Answer: C
Explanation:
This option allows capturing the required information on the work order and updating the related case and service appointment records using a flow. References:https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_quick_actions.htm&type=5
NEW QUESTION # 149
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?
Answer: A
Explanation:
Thisoption allows updating the service crew to meet the skill requirements by adding service resources to the crew using a drag-and-drop interface. References:https://help.salesforce.com/s/articleView?id=sf.
fs_crew_management_tool.htm&type=5
NEW QUESTION # 150
How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?
Answer: C
Explanation:
Work Types are templates that define the duration, skills, and products required for a work order or work order line item. By creating Work Types with Products Required, agents and dispatchers can quickly create Work Orders with the appropriate materials. Creating Work Types with Products Consumed or Products Required would not populate products on Work Orders automatically, but would require manual entry or consumption by technicians. Creating Work Types and Locations would not affect products on Work Orders, but would affect scheduling and optimization of service appointments. References:https://help.salesforce.com
/s/articleView?id=sf.fs_work_types.htm&type=5
NEW QUESTION # 151
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
Answer: C
Explanation:
A custom lightning component that displays work order progress can be created using Lightning Web Components or Aura Components and deployed to technicians through the Field Service Mobile App using Mobile App Extensions. Adding the work order line items related list to the work order page layout would not show the work progress on the work order line-item card in the Field Service Mobile App. Creating a custom visual force page or a report chart would not be compatible with the Field Service Mobile App user interface.
References: https://developer.salesforce.com/docs/component-library/documentation/en/lwc https://developer.
salesforce.com/docs/atlas.en-us.lightning.meta/lightning/https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_app_extensions.htm&type=5
NEW QUESTION # 152
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