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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware and Network Troubleshooting | 26% | - Network troubleshooting - Printers and multifunction devices - Mobile device troubleshooting - Troubleshooting methodology - Hardware troubleshooting - Common symptoms and root causes |
| Topic 2: Virtualization and Cloud Computing | 12% | - Cloud connectivity and configuration - Cloud concepts and models (IaaS, PaaS, SaaS) - Virtual machine concepts - Cloud and virtualization troubleshooting - Virtualization fundamentals |
| Topic 3: Hardware | 27% | - Peripheral devices and connections - CPU and expansion cards - BIOS/UEFI and firmware - RAM types and installation - PC hardware and peripherals - Storage devices (HDD, SSD, NVMe) - Power supplies and connectors |
| Topic 4: Mobile Devices | 15% | - Mobile device management (MDM) - Mobile device troubleshooting - Mobile device synchronization - Cellular connectivity and settings - Mobile device configuration |
| Topic 5: Networking | 20% | - Network troubleshooting - Network configurations - Network hardware and devices - IP addressing and subnetting basics - Network protocols and services - Network connectivity |
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NEW QUESTION # 125
A support technician receives a call stating that a user has added a device to the network. The user used the same configurations from another workstation. When both workstations are turned on, neither can access the network reliably. Which of the following is the most likely cause of the issue?
Answer: C
Explanation:
If two devices have the same static IP address, an IP conflict occurs. This results in both devices being intermittently disconnected or unable to communicate on the network. It's a common mistake when copying configurations manually.
NEW QUESTION # 126
A user is trying to print diagrams on 11in x 17in (28cm x 43cm) paper. The correct paper is in the printer, but the printer prompts the user to insert paper. A technician assisting the user successfully prints the diagram to a different printer that is the same model. Which of the following is the most likely cause of this issue on the user's printer?
Answer: B
Explanation:
If the correct paper is physically loaded but the printer still prompts for paper, the most likely cause is that the paper size configured for the tray does not match the print job. Incorrect tray settings prevent the printer from recognizing that the required 11in x 17in paper is available.
NEW QUESTION # 127
A technician is troubleshooting an all-in-one laser printer that prints a vertical line when making copies and scans. When users print or receive faxes, the output from the printer is correct. Which of the following should the technician examine to determine the cause of the issue?
Answer: C
Explanation:
A scratch or debris on the feeder's glass or its rollers will show up as a vertical line on any copy/scan, while outgoing prints (which use the drum and toner path) remain unaffected.
NEW QUESTION # 128
A user is trying to print diagrams on 11in Γ 17in (28cm Γ 43cm) paper. The correct paper is in the printer, but the printer prompts the user to insert paper. A technician assisting the user successfully prints the diagram to a different printer that is the same model. Which of the following is the most likely cause of this issue on the user ' s printer?
Answer: B
Explanation:
The most likely cause of this issue is incorrect tray settings on the user's printer. According to CompTIA Core
1 (220-1201) printer configuration and troubleshooting concepts, printers rely on tray configuration settings to determine the paper size and paper type loaded in each tray. If the tray is not configured for 11 Γ 17 (Tabloid
/Ledger) paper, the printer will assume the required paper is unavailable-even if the paper is physically present.
When a print job specifies a paper size that does not match the tray's configured settings, the printer commonly displays a message prompting the user to insert the correct paper. The fact that the same document prints successfully on another printer of the same model confirms that the driver, permissions, and connectivity are functioning correctly, further isolating the issue to the local printer's tray configuration.
An incorrect driver would cause consistent problems across printers, not just one. Connectivity issues would prevent communication with the printer entirely, and insufficient permissions would generate access or authorization errors rather than a paper prompt.
CompTIA emphasizes verifying tray assignments and paper size configuration as a primary troubleshooting step when printers incorrectly request paper that is already loaded.
References:CompTIA A+ Core 1 (220-1201) Official Study Guide - Printer Configuration, Paper Handling, and Troubleshooting
NEW QUESTION # 129
A company rolls out a mandatory OS update to all PCs. A legacy application that one department uses does not function on the new OS and is end-of-life. Which of the following should a technician suggest to solve the issue with minimal data loss, expense, and disruption to the users?
Answer: B
Explanation:
The best answer is B. Moving to a supported system under a Type 2 hypervisor. The issue is application compatibility after an OS update. The Quentin Docter study guide explains that application virtualization is commonly used for legacy software or a legacy OS because older applications often run only on older operating systems. It further explains that virtualization allows users to run multiple environments without buying extra hardware, which directly matches the requirement for minimal cost and disruption. A Type 2 hypervisor runs on top of an existing host operating system, making it suitable for a department workstation scenario because users can keep the new supported OS while accessing the legacy application in a virtualized environment. A bare-metal Type 1 hypervisor is usually server-side and would be more disruptive and expensive. Migrating to a new product and importing data may be the long-term answer, but it introduces higher cost, retraining, and possible data loss. A private cloud does not solve OS compatibility by itself.
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NEW QUESTION # 130
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