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Cisco is a globally recognized technology company that offers top-of-the-line networking and communication solutions. If you are seeking a career in the technical field and specifically in contact center enterprise administration, then the Cisco 500-442 (Administering Cisco Contact Center Enterprise) certification exam is ideal for you.

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Cisco 500-442 exam is a challenging certification exam that requires candidates to have a deep understanding of the Cisco Contact Center Enterprise solution. Candidates who pass the exam will be able to demonstrate their knowledge and skills in administering the CCE solution, including configuring call routing, creating reports, and maintaining the system. The Cisco 500-442 certification is a valuable credential that can help IT and telecommunications professionals advance their careers and increase their earning potential.

Cisco 500-442 Exam consists of 60-70 questions that need to be completed within 90 minutes. 500-442 exam questions are of multiple-choice and simulation type, and the passing score for the exam is 70%. 500-442 exam covers various topics, including CCE architecture, Unified CCE deployment models, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco SocialMiner. Candidates who pass the exam are recognized as Cisco Certified Specialist - Contact Center Enterprise Administration.

Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q20-Q25):

NEW QUESTION # 20
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

Answer: C

Explanation:
In a Cisco Contact Center Enterprise (CCE) Call Flow, when ICM receives a new Route Request from CVP, the response is B. ICM responds to the Route Request by running a Routing Script. This script contains the logic that determines how the call should be routed within the contact center, which could involve sending the call to an IVR for self-service, queueing the call for an available agent, or implementing other routing decisions based on the business rules defined in the script.References:Cisco CCE scripting and routing documentation provides insights into how ICM processes Route Requests and the role of Routing Scripts in determining call treatment and routing.


NEW QUESTION # 21
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

Answer: C

Explanation:
In a Cisco Contact Center Enterprise (CCE) Call Flow, after a call arrives and is held on a port on the Ingress Gateway, the next step is typically D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server. This step initiates the call's entry into the Cisco Voice Portal (CVP) for further processing, which may include IVR interactions, queueing, or routing to an agent based on the defined call routing logic.References:Cisco CCE solution documentation provides detailed call flow diagrams and explanations, illustrating how calls progress through the system from the Ingress Gateway to CVP and beyond.


NEW QUESTION # 22
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

Answer: C,D

Explanation:
Apart from CVP Call Studio, which is used to design and develop VXML applications, two other components that play a crucial role in the functioning of VXML applications are:C.Media Server:This component stores and serves media files, such as audio prompts and music on hold, that are used by VXML applications during call interactions.D.Voice Browser:Often referred to as the VXML Gateway in Cisco environments, the Voice Browser interprets and executes VXML documents, facilitating interaction between callers and the IVR system.References:Detailed information on the architecture and components of VXML applications can be found in Cisco's documentation on Unified CVP and VXML Gateway.


NEW QUESTION # 23
Which two components must a script be associated with to run? (Choose two.)

Answer: B,D


NEW QUESTION # 24
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

Answer: B,E


NEW QUESTION # 25
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