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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel Strategy	10%	- Apply use cases and best practices - Channel naming conventions and structure - Design channels for collaboration and workflows
Discovery	10%	- Gather and analyze client requirements - Communicate Slack value proposition - Assess organizational readiness
Learning and Enablement	18%	- Support adoption and troubleshoot issues - Design training programs for users and admins - Create learning materials and resources - Plan and execute rollout strategies
Governance Structure	8%	- Define admin and owner roles - Establish governance policies - Manage workflows and processes
Delivery and Migration	17%	- Plan and execute migration from other platforms - Define roles and responsibilities - Understand implementation best practices
Policies and Settings	22%	- Analytics and dashboard usage - Slack Connect and app approval settings - Security and compliance configurations - Identity and access management

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Salesforce Certified Slack Consultant Sample Questions (Q88-Q93):

NEW QUESTION # 88
A company's Workspace Owner wants to improve team productivity and collaboration. Which feature in the Slack analytics dashboard should they focus on to get insights into how effectively their team is collaborating?

A. Active channels and engagement levels
B. Number of files uploaded
C. Frequency of app integration usage
D. Total messages sent per user

Answer: A

Explanation:
Focusing on active channels and their engagement levels provides valuable insights into how team members are collaborating and participating in workspace discussions, which is crucial for assessing and improving team productivity and collaboration.

NEW QUESTION # 89
When consulting with a client about their Slack usage, which question is most crucial to understand their security requirements and compliance needs?

A. "How often do your employees engage in social channels on Slack?"
B. "How many employees in your organization are currently using Slack?"
C. "What are your current security challenges with Slack, and what compliance standards does your organization need to meet?"
D. "Do you prefer using Slack on a desktop or mobile device?"

Answer: C

Explanation:
Asking about current security challenges with Slack and necessary compliance standards helps in understanding the client's specific security and compliance needs. This information is vital for tailoring Slack's security settings and features to meet those requirements, ensuring that the client's use of Slack is secure and compliant.

NEW QUESTION # 90
Who can accept a Slack migration invitation?

A. Org Primary Owner and Org Admin
B. Org Primary Owner, Org Admins and all Workspace Owners
C. Org Owner, Org Primary Owner and a migrating Workspace Primary Owner
D. Org Owner and Org Admins

Answer: C

Explanation:
The correct answer is D . A Slack migration invitation requires authority from both the Enterprise Grid side and the migrating workspace side. The Enterprise organization must be represented by an authorized org-level owner, and the migrating workspace must be represented by the Workspace Primary Owner because that person has ultimate ownership authority over the workspace being moved. Option A is too broad because not all Workspace Owners can accept a migration invitation; the migrating workspace's Primary Owner is the critical workspace-side authority. Option B incorrectly includes Org Admin but omits the migrating Workspace Primary Owner. Option C is also incomplete because it does not include the migrating Workspace Primary Owner and overstates the role of Org Admins. Option D correctly reflects the required decision authority: the Enterprise-side owner role and the primary owner of the migrating workspace must be involved.
This protects migration governance by ensuring that a workspace cannot be absorbed into Enterprise Grid without the correct ownership-level approval.

NEW QUESTION # 91
A healthcare organization using Slack needs to ensure compliance with HIPAA regulations. How should they manage the approval of third-party apps?

A. Restrict the installation of any third-party apps to prevent possible breaches
B. Implement an automatic approval system for apps that claim HIPAA compliance
C. Require a detailed security and compliance review for each app before approval
D. Approve only the most popular and widely used apps

Answer: C

Explanation:
A detailed review of each app's security and compliance measures is essential for a healthcare organization to ensure adherence to HIPAA regulations, balancing the utility of third-party apps with necessary regulatory compliance.

NEW QUESTION # 92
When creating a learning plan for Slack admins in a rapidly growing startup, what aspect is crucial to include to ensure they can keep up with the evolving needs of their team?

A. Training focused solely on Slack's history and development as a company
B. Limiting the training to one extensive session covering all Slack features in detail
C. Relying on the admins to self-learn advanced features through trial and error
D. A dynamic, ongoing training program that evolves with new Slack updates and features, including regular refresher courses

Answer: D

Explanation:
For a startup, where team needs and the platform itself are rapidly evolving, an ongoing and adaptable training program for admins is key. Regular updates and refresher courses on new Slack features ensure that admins remain up-to-date and proficient, enabling them to effectively support their team's growing and changing needs.

NEW QUESTION # 93
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