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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Contribute to Value with Digital Products- Assured conformance
- Resilient operations
- Valuable investments
- Fast development
- Co-created value
Digital Product Lifecycle- Value streams
- Digital product lifecycle
- Service value creation
- ITIL operating model
Guiding Principles for High-Velocity IT- Application of ITIL guiding principles
- DevOps culture
- Agile methods
- Continuous improvement
- Lean practices
Understand High-Velocity IT Concepts- High-velocity IT
- Digital organization
- Digital products
- IT transformation
- Digital transformation
- Digital technology
High-Velocity IT Techniques and Practices- Testing and validation
- Security and risk management
- Cloud computing
- Automation
- Architecture and design

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q59-Q64):

NEW QUESTION # 59
A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?

Answer: D

Explanation:
Evaluating how effectively users interact with information on a screen supports improvements in usability and user experience design. This directly contributes to faster development by enabling teams to refine interfaces, reduce user friction, and deliver features more efficiently based on feedback, which aligns with the high-velocity IT objective of accelerating development and delivery.


NEW QUESTION # 60
An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?

Answer: B

Explanation:
Software robots used to automate processing of claim forms, documents, and images are an example of digital technology. They represent enabling technologies such as automation and intelligent processing tools that support service delivery and improve efficiency within digital services, rather than being a product or a management approach.


NEW QUESTION # 61
A financial services organization wants to adopt continuous delivery, but regulators require evidence that high-risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?

Answer: A

Explanation:
HVIT does not mean removing control. It means applying appropriate control in ways that preserve flow wherever possible. Using change models with different control paths based on risk is the best answer because it allows low-risk changes to move quickly while ensuring that high- risk changes receive the scrutiny required by regulation.


NEW QUESTION # 62
A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?

Answer: D

Explanation:
Service level management is the practice responsible for setting clear business-based targets for service levels and ensuring that delivery is assessed and managed against them. Response times, availability targets, and support hours are classic service level concerns.


NEW QUESTION # 63
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

Answer: A

Explanation:
Minimum viable products (MVPs) would be most beneficial, as they allow the organization to deliver usable functionality quickly, gather feedback, and adapt to rapidly changing customer needs - helping regain competitiveness and improve sales.


NEW QUESTION # 64
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