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Salesforce Health Cloud 인증 전문가 자격증을 취득하면 전문가들이 치열한 취업 시장에서 두각을 나타낼 수 있습니다. 이는 최신 기술과 의료 데이터 관리의 최상의 실천 방법에 대한 지속적인 업데이트에 대한 전문가들의 헌신을 나타내며, 의료 데이터의 복잡한 세계를 탐색하는 데 도움이 될 수 있는 숙련된 전문가를 찾는 고용주들에게 가치가 있습니다.
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시험은 Salesforce Health Cloud 플랫폼과 관련된 다양한 주제를 다루며, 환자 데이터 관리, 전자 건강 기록(EHR) 사용 및 건강 관련 워크플로우 구현 등을 포함합니다. 후보자들은 또한 HIPAA, GDPR 및 HITECH 법에 대한 건강 관련 규정 지식도 평가받게 됩니다.
Salesforce Health Cloud Acredited Professional Exam은 Salesforce Health Cloud 사용 능력을 보여 주려는 개인을 위해 특별히 설계된 인증 프로그램입니다. Health Cloud는 의료 서비스 제공 업체가 더 강력한 환자 관계를 구축하고 워크 플로우를 간소화하며 더 나은 결정을 내리는 데 도움이되는 고유 한 플랫폼입니다. 이 인증을 통해이 강력한 플랫폼을 사용하는 데 필요한 기술과 지식이 있음을 잠재적 인 고용주에게 증명할 수 있습니다.
질문 # 48
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
정답：B
설명：
Step-by-Step
Understanding the Scenario:
The provider aims to build a Contact Center using Health Cloud for patients to:
Set up appointments
Get billing answers
Update plan information
Salesforce's Best Practices for Requirements Gathering:
Salesforce Health Cloud documentation emphasizes collaborating with end users and technical stakeholders to uncover pain points and define requirements.
Extract from Health Cloud Admin Guide:
"Successful Health Cloud projects start with workshops that bring together key personas, such as contact center agents and care coordinators, with technical stakeholders including Salesforce admins and integration architects. These sessions surface pain points, business needs, and integration requirements."
- Reference: Administer Health Cloud - Implementation Best Practices
Who Should Be Involved?
Contact Center agent (Persona):
Directly understands patient needs and pain points during calls and chats.
Can highlight workflow, usability, and feature needs.
Salesforce administrator (Stakeholder):
Understands platform capabilities, permissions, and how features will be implemented or configured.
Integration architect (Stakeholder):
Critical for connecting Health Cloud to other systems (e.g., EHR, billing, insurance).
Ensures technical feasibility for integrations (e.g., real-time eligibility checks, appointment scheduling with external systems).
Why Other Answers Are Not Correct:
B: General physician and Marketing Cloud admin are not core to Contact Center workflows or technical design for scheduling/billing.
C: Sales administrator and Tableau developer focus on sales or analytics, not operational or integration workflows for Contact Centers.
D: Tableau developer and MuleSoft developer are more technical roles but not typically involved in initial workflow and requirements gathering at the Contact Center user level.
Official Document Extract:
From Salesforce Implementation Guides:
"It is essential to involve actual end users (such as agents) and platform administrators in requirements workshops, and to include an integration architect for designing connected experiences."
- Reference: Administer Health Cloud - Implementation Best Practices
Reference:
Administer Health Cloud - Implementation Best Practices
질문 # 49
Bloomington Caregivers would like to share patient medication Information with an external pharmacy as soon as It Is updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an Immediate confirmation about any medication Interactions from the pharmacy.
Which two integration patterns should a consultant recommend?
Choose 2 answers
정답：C,D
설명：
Bloomington Caregivers requires real-time integration for sharing medication updates with an external pharmacy and receiving immediate feedback. The recommended integration patterns are:
Platform Event:
Used for real-time, event-driven communication between Salesforce and external systems.
Enables asynchronous updates, ensuring the pharmacy receives medication updates as they occur.
Apex HTTP Callout:
Used for synchronous, real-time communication with external systems.
Allows Salesforce to call the pharmacy's API to receive immediate feedback, such as medication interactions or confirmations.
How These Work Together:
Platform Events push medication updates from Health Cloud to the pharmacy system.
The pharmacy system processes the updates and uses an API endpoint in Salesforce, invoked through Apex HTTP Callouts, to send feedback on medication interactions.
Why Other Options Are Incorrect:
Industries ETL: Used for batch data processing, not real-time interactions.
OmniStudio Integration Procedure: While it supports complex integration scenarios, it is not optimized for real-time event-driven communication.
Reference:
Platform Events in Salesforce
Apex Callouts Documentation
질문 # 50
A consultant is implementing Identity Verification for their customer's customer service representatives and needs to add a new search parameter.
Which record should the consultant configure to accomplish this?
정답：D
설명：
D is correct because Identity Verification Parameter Item is the record that defines the search parameters for identity verification. A consultant can create and configure Identity Verification Parameter Items to add new search parameters or modify existing ones.
질문 # 51
Which Feature would an administrator setup to help their sales team view all provider related to a specific
..........
정답：A
질문 # 52
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
정답：D
설명：
For implementing a Contact Center leveraging Health Cloud, identifying pain points and defining project requirements involves collaborating with:
Contact Center Agent (Persona):
Frontline staff who interact directly with patients.
Provide insights into the day-to-day challenges in appointment scheduling, billing inquiries, and plan updates.
Salesforce Administrator (Stakeholder):
Responsible for configuring Health Cloud and implementing workflows to address identified pain points.
Integration Architect (Stakeholder):
Ensures smooth integration between Health Cloud and external systems like billing platforms or insurance providers.
Why Other Options Are Incorrect:
A: Care coordinators are not directly involved in patient-initiated contact center interactions. Tableau developers focus on reporting, not operational processes.
C: MuleSoft developers are not primary stakeholders for contact center operations.
D: General physicians and Marketing Cloud administrators do not contribute directly to Contact Center workflows.
Reference:
Health Cloud Contact Center Overview
Integration Architecture Guide
질문 # 53
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