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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 2: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 3: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 4: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 5: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 6: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 7: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 8: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 9: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
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NEW QUESTION # 61
Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
Answer: B,C
NEW QUESTION # 62
What characteristic is true with regards to autoscheduling?
Choose the correct answer.
Answer: A
NEW QUESTION # 63
What can you do with CoreSQL?
Choose the correct answer.
Answer: C
NEW QUESTION # 64
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
Answer: A
NEW QUESTION # 65
In which cases can smartforms be used?
There are two correct answers.
Answer: A,C
NEW QUESTION # 66
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