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Salesforce AP-208 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Discovery12%- Determine compliance and regulatory considerations
- Identify requirements and define solution scope
- Analyze business processes and system architecture
Topic 2: Define and Design42%- Security and access design
  • 1. Compliance and data privacy controls
    • 2. Role hierarchy, sharing rules, and field-level security
      - Data model, objects, and relationships
      • 1. Financial accounts, holdings, and products
        • 2. Person accounts, households, and relationship mapping
          - Data migration and integration strategy
          - User experience and interface design
          Topic 3: Delivery and Configuration46%- Reporting, dashboards, and analytics
          - Automation and workflows
          • 1. Flow, Process Builder, and OmniStudio
            - Initial setup and package installation
            - Configure core FSC features
            • 1. Householding and roll-up summaries
              • 2. Financial goals and action plans
                • 3. Actionable Relationship Center
                  - Integration and data exchange

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                  Salesforce Accredited Agentforce Financial Services Professional Sample Questions (Q50-Q55):

                  NEW QUESTION # 50
                  Which three objects should a Financial Services Cloud administrator use when planning to use the Mortgage Data Model to integrate with external Loan Origination and Customer Onboarding applications to accurately track the pipeline?

                  Answer: B,C,E

                  Explanation:
                  The following objects should be used when planning to use the Mortgage Data Model to integratewith external Loan Origination and Customer Onboarding applications to accurately track the pipeline:
                  Opportunity: An Opportunity is a standard object that represents a potential sale or deal for your products or services. You can use the Opportunity object to track and manage the stages, amounts, probabilities, and expected revenue of your deals. You can also use the Opportunity object to associate products, price books, quotes, contracts, orders, or assets with your deals.
                  Account: An Account is a standard object that represents a person or an organization that has a business relationship with your company. You can use the Account object to store information about your customers, such as name, address, phone number, website, industry, or rating. You can also use the Account object to associate contacts, opportunities, activities, cases, or notes with your customers.
                  Financial Account: A Financial Account is a custom object in Financial Services Cloud that represents a financial product or service that is owned by an account holder or related to an account holder's financial goal. You can use the Financial Account object to store information about your customers' financial accounts, such as type, balance, status, or interestrate. You can also use the Financial Account object to associate financial transactions, financial account roles, or financial goals with your customers' financial accounts.
                  Verified References: : Salesforce Help Article [6] : Salesforce Help Article [7] : Salesforce Help Article [8]


                  NEW QUESTION # 51
                  A financial services company needs to alert advisors about changes in client records that require action. What should the administrator consider when configuring Record Alerts?

                  Answer: A

                  Explanation:
                  Reference: Record Alerts APIs | Industries Common Resources Developer Guide | Salesforce Developers Explanation: Record Alerts are a feature of Financial Services Cloud that allow users to create and display alerts on records that require action or attention. Record Alerts can help users prioritize their work, communicate important information, and collaborate with other users. Record Alerts can be created on any custom object or standard object that supports custom fields, such as Financial Account, Contact, or Opportunity.
                  To create record alerts, users need to have the following permissions:
                  Read and Edit access to the record that they want to create an alert for Create access to the Record Alert object Readaccess to the Record Alert Category object


                  NEW QUESTION # 52
                  Cumulus Bank is migrating its CRM software from a legacy application to Salesforce Financial Services Cloud (FSC). The bank hired Salesforce Professional Services to configure/deploy the new Salesforce FSC org and migrate data.
                  Which order should a consultant follow when performing the data migrations?

                  Answer: A

                  Explanation:
                  The order that the consultant should follow when performing the data migrations is Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions. This order ensures that the data dependencies and relationships are maintained and that the data integrity and quality are preserved. By migrating Individualsfirst, the consultant can create the records that represent the customers of the bank. By migrating Financial Accounts next, the consultant can create the records that represent the financial products or services that the customers own or use. By migrating Financial Account Roles next, the consultant can create the records that link the individuals to the financial accounts and define their roles or relationships with those accounts. By migrating Financial Account Transactions last, the consultant can create the records that represent the transactions or activities that occur on the financial accounts.


                  NEW QUESTION # 53
                  Lake Tahoe Bank is evaluating Financial Services Cloud to help them deliver a customer-centric view. They currently have a heavily customized Salesforce implementation with a product-centric design. Lake Tahoe Bank wants to make sure planned changes have a minimal impact on users during implementation. What is the recommended approach for implementing Financial Services Cloud at Lake Tahoe Bank?

                  Answer: B

                  Explanation:
                  The recommended approachfor implementing Financial Services Cloud at Lake Tahoe Bank is to implement Financial Service Cloud in a new org (Green Field) and redesign business capabilities in the new org. This approach allows Lake Tahoe Bank to leverage the best practices and features of Financial Services Cloud without being constrained by their existing customizations and data model. It also minimizes the impact on users during implementation, as they can continue to use their current system until the new org is ready to go live.A green field implementation requires careful planning, data migration, and change management, but it can result in a more efficient and customer-centric solution. Verified References: : Salesforce Financial Services Cloud Implementation Guide, page 8.


                  NEW QUESTION # 54
                  A financial institution is concerned about contacting clients or sharing their data when they have requestednot to be contacted.
                  Which action should the consultant take in Financial Services Cloud to address the institution'sconcern?

                  Answer: C

                  Explanation:
                  Consent Management for Financial Services Cloud is a feature that helps financial institutions honor and respect their customers' wishes when they request only specific forms of contact from their company or opt- out of certain types of data-sharing. This feature helps institutions comply with the data protection and privacy regulations that apply to their company11. A consultant can suggest the following actions to implement Consent Management for Financial Services Cloud:
                  Set up trackingand storage of certain dataprivacy preferences: This involves creating data privacy records for customers who have opted out of certain types of communication or data-sharing, and selecting the appropriate options in the record to indicate their preferences12.
                  Use the Consent API: This is an API that lets users query,create, update, or delete consent records for customers who have given or withdrawn their consent for certain types of communication or data-sharing.
                  Protect your Salesforce organization: This involves setting up organization-wide sharing settings, encryption, field-level security, and other measures to ensure that only authorized users can access or modify customer data according to their consent preferences.
                  References:
                  Consent Management for Financial Services Cloud
                  Set Up Tracking and Storage of Certain Data Privacy Preferences
                  [Use the Consent API]
                  [Protect Your Salesforce Organization]


                  NEW QUESTION # 55
                  ......

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