EX-Con-101 Prüfungsaufgaben & EX-Con-101 Exam

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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Objectives
Topic 1: Security and Access	- User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility
Topic 2: Analytics and Optimization	- Experience Cloud reporting and dashboards - Adoption and performance metrics
Topic 3: Experience Cloud Fundamentals	- Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud
Topic 4: Experience Personalization	- Audience targeting and segmentation - Salesforce CMS integration - Content personalization strategies
Topic 5: Experience Site Configuration	- Navigation and structure configuration - Templates and branding - Site creation and setup
Topic 6: Collaboration and Engagement	- Case management in Experience Cloud - Chatter and community engagement features

>> EX-Con-101 Prüfungsaufgaben <<

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Salesforce Certified Experience Cloud Consultant EX-Con-101 Prüfungsfragen mit Lösungen (Q15-Q20):

15. Frage
Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customersthe ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?

A. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
B. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give usersaccess to the customer site.
C. Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
D. Create business accounts for partners and internal users, enable the accounts as customers, and thencreate users under these accounts by creating contacts.

Antwort: A

Begründung:
To add partners and internal users to the customer Experience site, the recommended way is to enable the partner accounts and the internal accounts as customers; the usersunder these accounts will then automatically gain access to the customer site. A customer account is an account that has the Is Customer checkbox enabled.
This indicates that the account is part of your customer network and can access your customer Experience site. To enable an existing account as a customer, you need to edit the account record and check the Is Customer checkbox. This will automatically grant access to the customer site to all the users under that account, without creating new user recordsor profiles.

16. Frage
hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers

A. Assign the standard site profile as the default for self-registration.
B. Use a restrictive default profile to begin with.
C. Assign a cloned standard site profile as the default for self-registration.
D. Create a separate profile for your self-service site and your partner portal.
E. Use the same profile for your self-service site and your partner portal.

Antwort: B,C,D

Begründung:
Three bestpractices when configuring self-registration for an Experience Cloud site are A, B, and C. Self- registration is a feature that allows users to create their own accounts on your Experience Cloud site without an invitation. To configure self-registration, you need to assign a default profile for self-registered users, which determines their access level and permissions on your site. A best practice is to assign a cloned standard site profile as the default, which gives you more control over the settings andcustomization of the profile. Another best practice is to use a restrictive default profile to begin with, which limits the access and visibility of self-registered users until they are verified or approved by an administrator. A third best practice is tocreate a separate profile for your self-service site and your partner portal, which allows you to differentiate the access and functionality of different types of users on your sites.

17. Frage
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

A. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
B. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
C. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
D. Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.

Antwort: D

Begründung:
To capture the new users self-registering on the B2C site as person accounts in Salesforce, UC should create a custom self-registration page and Apex handler that creates a person account for each user. A custom self- registration page allows UC to customize the look and feel, fields, and logic of the self-registration process.
An Apex handler is a class that implements the Auth.RegistrationHandler interface and defines the logic for creating a user and an account. UC can use an Apex handler to createa person account for each user based on the information they provide on the self-registration page.

18. Frage
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?

A. Enable Escalate to Case.
B. Limit the number of questions posted per day.
C. Tell users to submit a case for unanswered questions.
D. Create moderators for each topic.

Antwort: A

Begründung:
This functionality allows UMS to create a case from aquestion that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.

19. Frage
Whatare three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers

A. Track Flagging and moderation activity within the Experience site.
B. Designer specific users as moderators so that they can closely monitor the size.
C. Give members Audience Targeting permissions within the Experience site.
D. Allow members to remove other member from the Experience site if desired.
E. Allow members to flag posts comments files, and messages that are inappropriate or spam.

Antwort: A,B,E

Begründung:
UMS can accomplish three goals with Experience Cloud moderation functionality:
* Track Flagging and moderation activity within the Experience site. Moderation functionality allows UMS to view reports and dashboards that show theflagging and moderation activity on its site, such as the number of flagged items, the number of moderated items, and the flagging reasons.
* Allow members to flag posts comments files, and messages that are inappropriate or spam. Moderation functionality allows UMS to enable members to flag content that violates the site's guidelines or policies. Members can choose a flagging reason from a predefined list or enter their own reason.
* Designer specific users as moderators so that they can closely monitor the size. Moderation functionality allows UMS to assign specific users as moderators who have permission to manage content on its site. Moderators can review flagged items, delete or edit inappropriate content, ban or warn abusive users, or escalate issues to administrators.

20. Frage
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