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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Topic 2: UX Fundamentals | 16% | - Branding and Visual Design Impact - Usability and Information Architecture - Accessibility and Inclusive Design - Human-Centered Design Principles |
| Topic 3: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 4: Discovery | 13% | - User Needs and Requirements Gathering - Business Value of Salesforce UX - Salesforce UX Personas and Processes - Research Methods and Tools |
| Topic 5: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Declarative UX Configuration - Mobile UX and Responsive Design |
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NEW QUESTION # 90
A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services.
Which approach combination encourages more creative problem-solving?
Answer: B
Explanation:
A design thinking approach is a human-centered method for solving complex problems and creating innovative solutions. It involves understanding the needs and desires of the users, generating and testing multiple ideas, and iterating on the feedback and results. A design thinking approach can be divided into two types of thinking: divergent and convergent. Divergent thinking is the process of generating many possible solutions to a problem without judging or filtering them. It encourages creativity, exploration, and experimentation. Convergent thinking is the process of evaluating, selecting, and refining the best solution to a problem. It involves analysis, logic, and criteria. Divergent and convergent thinking are complementary and cyclical. They help the designer to expand the solution space and then narrow it down to the most feasible and desirable option. By using both types of thinking, the designer can encourage more creative problem-solving and avoid premature convergence or fixation on a single idea. Therefore, the best approach combination for the UX Designer at Cloud Kicks is divergent and convergent thinking.Trailhead: Design Thinking,Trailhead: Salesforce User Experience Designer Certification Prep,Divergent and Convergent Design Thinking
NEW QUESTION # 91
Cloud Kicks (CK) has a new Portal landing page built with Experience Builder. Upon review, CK does not think the company's brand experience is translated into the user experience; however, CK does confirm the Theme was set up correctly.
Which additional UX elements should be reviewed to influence the brand experience?
Answer: B
Explanation:
The additional UX elements that should be reviewed to influence the brand experience are visual, content, and interaction design.These elements are essential for creating a consistent, engaging, and memorable user experience that reflects the company's brand identity and values12.
Visual design refers to the use of colors, shapes, typography, images, icons, and other graphical elements to create a visual hierarchy, contrast, balance, and harmony on the page13.Visual design affects the user's perception, emotion, and attention, and can communicate the brand's personality, tone, and message13.For example, Cloud Kicks can use their logo, color scheme, and font to create a recognizable and distinctive visual identity for their portal landing page4.
Content design refers to the creation, organization, and presentation of text, audio, video, and other media to convey the brand's value proposition, story, and information to the user15.Content design affects the user's understanding, interest, and trust, and can communicate the brand's purpose, benefits, and voice15. For example, Cloud Kicks can use clear, concise, and compelling headlines, subheadings, and body text to highlight their products, services, and customer testimonials on their portal landing page.
Interaction design refers to the design of the user interface elements, such as buttons, links, menus, forms, and sliders, that enable the user to interact with the page and perform tasks1.Interaction design affects the user's behavior, satisfaction, and feedback, and can communicate the brand's functionality, usability, and responsiveness1. For example, Cloud Kicks can use intuitive, consistent, and accessible navigation, search, and filtering options to help the user find what they are looking for on their portal landing page.
By reviewing and improving these UX elements, Cloud Kicks can ensure that their portal landing page delivers a positive and coherent brand experience to their users, and that their brand identity is translated into the user experience.
The 5 Elements of User Experience Design
How to Create a Brand Experience That Works With Your UX
Visual Design Basics
Use Branding Sets in Experience Builder
Content Design: What It Is and Why It Matters
[How to Write Effective Web Content for Your Experience Cloud Site]
[Interaction Design Basics]
[Designing User Interfaces for Experience Cloud Sites]
NEW QUESTION # 92
Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1.
What should they consider about themes and branding?
Answer: A
Explanation:
Themes and branding allow Salesforce app developers to customize the look and feel of their apps to match their company's branding and accessibility standards. One of the features of themes and branding is the ability to select a brand color, which is the primary color used for buttons, links, and highlights. Salesforce automatically generates a color palette based on the brand color, which includes accessible colors that meet the WCAG 2.1 contrast ratio guidelines. This ensures that the app is visually appealing and accessible to users with different color vision abilities. Developers can also customize other aspects of the theme, such as the logo, page background, and default font.[Themes and Branding Basics], [Accessibility in Salesforce]
NEW QUESTION # 93
Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?
Answer: C
Explanation:
Dynamic Forms is a feature that allows users to customize the layout of a record detail page by placing fields and sections anywhere on the page, and applying visibility rules to show or hide them based on certain criteria. Dynamic Forms can help service agents to create user-centric, intuitive, and dynamic layouts that display only the relevant fields and sections for the reservation process. Dynamic Forms can also improve page load times and reduce the need for multiple page layouts and record types.Dynamic Forms is currently available for custom objects and some standard objects in Lightning Experience12.Reference:
Dynamic Forms
Get Started with Dynamic Forms
NEW QUESTION # 94
Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its custom applications.
Which three solutions should CK's designers use to deliver applications with a consistent Lightning Experience Look and feel?
Choose 3 answers
Answer: A,B,C
Explanation:
Cloud Kicks (CK) can use the following three solutions to leverage the Salesforce Lightning Design System (SLDS) in its custom applications, without migrating to Lightning Experience:
Lightning Stylesheets for Visualforce: This solution allows CK to apply the SLDS styles to its existing Visualforce pages, without having to rewrite the markup or use a static resource.By adding the attributelightningStylesheets="true"to the<apex:page>tag, CK can automatically transform the standard Visualforce components into their SLDS equivalents, and give the pages a consistent Lightning Experience look and feel12.
Standard Design Tokens: This solution allows CK to use the SLDS design tokens, which are predefined variables that store the visual design attributes of the SLDS, such as colors, fonts, sizes, and spacing. By using the design tokens, CK can ensure that its custom applications follow the SLDS guidelines and remain consistent with the Lightning Experience theme.CK can access the design tokens through the Lightning Design System Scoping tool, or by downloading them as a static resource3.
Heroku: This solution allows CK to build and deploy its custom applications on Heroku, a cloud platform that supports various languages and frameworks, such as Node.js, Java, or PHP. By using Heroku, CK can leverage the SLDS resources, such as the base components, the tokens, and the design patterns, to create web applications that have a consistent Lightning Experience look and feel. CK can also use the Lightning Out feature to embed Lightning components into its Heroku applications, and use the Lightning Web Components framework to create reusable UI elements .
[Lightning Stylesheets for Visualforce | Salesforce Trailhead]1
[Lightning Stylesheets for Visualforce | Salesforce Developers]2
[Design Tokens | Lightning Design System]3
[Using Design Tokens | Lightning Aura Components Developer Guide | Salesforce Developers]
[Build Apps with Lightning Design System | Salesforce Trailhead]
[Lightning Web Components | Salesforce Developers]
NEW QUESTION # 95
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