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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Mobile App and Lightning Experience | 6% | - Lightning Experience Features - Navigation and UI Customization - Salesforce Mobile App Configuration |
| Topic 2: Reports and Dashboards | 11% | - Scheduling Reports - Dashboard Components - Joined Reports - Summary Reports and Matrix Reports - Report Builder - Report Types |
| Topic 3: Security and Access | 12% | - Record Access (OWD, Sharing Rules) - Object-Level Permissions - Salesforce Shield - Field-Level Security - Login Hours and IP Ranges |
| Topic 4: Workflow and Process Automation | 17% | - Approval Processes - Workflow Rules - Flows (Screen Flows, Autolaunched Flows) - Process Builder - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) |
| Topic 5: Data Management | 10% | - Data Import Wizard - Data Export - Duplicate Rules and Matching Rules - Data Quality Best Practices - Data Loader |
| Topic 6: Sales Cloud Applications | 10% | - Account and Contact Management - Forecasting - Sales Cloud Features - Products, Price Books, and Quotes - Opportunity Management |
| Topic 7: Service Cloud Applications | 10% | - Service Cloud Features - Service Contracts - Web-to-Case and Email-to-Case - Cases and Entitlements - Omni-Channel |
| Topic 8: Organization Setup | 4% | - Company Information - Currency Management - Fiscal Year - Lightning Experience vs Classic - User Interface |
| Topic 9: User Setup | 8% | - Role Hierarchy - Delegated Authentication - User Creation and Management - Permission Sets - User Licenses - Profile Configuration |
| Topic 10: Activity Management and Chatter | 4% | - Chatter Best Practices - Tasks and Events - Chatter Groups and Feeds |
| Topic 11: Standard and Custom Objects | 8% | - Standard Object Overview - Custom Object Creation - Object Relationships (Lookup, Master-Detail) - Roll-up Summary Fields |
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NEW QUESTION # 106
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on Campaign ROI by month and series. How should a Platform Administrator set up the Campaign to simplify reporting?
Answer: C
Explanation:
To organize related marketing initiatives and simplify reporting, Salesforce utilizes Campaign Hierarchies. A hierarchy allows an administrator to link multiple campaigns together using the "Parent Campaign" field. In this scenario, the admin should create a "Parent" campaign to represent the entire networking series and then create individual "Child" campaigns for each monthly event. This structure provides two major benefits: it allows the sales rep to see the specific performance (ROI, members, responses) of a single monthly event, and it uses "Hierarchy Total" fields to automatically roll up all those metrics to the parent level. This provides a holistic view of the entire series' success without requiring complex manual calculations. Using the same name for campaigns (Option A) leads to data confusion, and while member statuses (Option B) are useful, they do not provide the structural "series vs. month" reporting required here. Campaign Hierarchy is the standard architectural approach for multi-touch or recurring marketing efforts.
NEW QUESTION # 107
Joe is attempting to import an invalid value into a picklist field. The import wizard will respond with an error message.
Answer: A
NEW QUESTION # 108
Can you perform field updates on an object related to a rule.
Answer: B
Explanation:
Section: Volume F
Explanation/Reference:
Except for case comment and Email message records you can create a field update action that updates a field on the related case record. For e.g. You can create a rule to change the status of a case from " Awaiting Customer Response " to "In Progress" when a customer adds a case comment.
NEW QUESTION # 109
A Platform Administrator at Cloud Kicks has a custom picklist field on Lead, which is missing on the Contact when leads are converted. Which two steps should the administrator take to ensure these values are populated?
Answer: A,C
Explanation:
2
When a Lead is converted into an Account, Contact, and Opportunity, standard fields are mapped automatically. However, custom fields require manual configuration to ensure d3ata flows through the conversion process. First, the Platform Administrator must create a corresponding custom picklist field on the Contact object (Option B) with the same values as the Lead field. Second, the administrator must go to the Lead Object Manager, select "Fields & Relationships," and click Map Lead Fields (Option C). Here, the admin explicitly maps the Lead custom picklist to the newly created Contact custom picklist. Without this mapping, the data will be lost during conversion. Validation rules (Option A) and making the field required (Option D) ensure data exists on the Lead but do not facilitate the transfer of that data to the Contact.
NEW QUESTION # 110
The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field.
What should an administrator take into consideration when undeleting the field?
Answer: A
Explanation:
When an administrator deletes a custom field, Salesforce moves it to the deleted fields list for 15 days, during which time it can be undeleted or erased permanently. If the administrator undeletes the field within 15 days, most of its properties and data are restored, except for its field history data, which remains deleted and cannot be recovered. References: https://help.salesforce.com/s/articleView?id=sf.custom_field_delete.htm&type=5
NEW QUESTION # 111
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